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PENN Entertainment

Operates casinos, racetracks, and online betting

Experienced Dealer

Food Service & HospitalityConfirmed live in the last 24 hours
Full-timeEast Chicago, IN, USAIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Completion of Dealers School or six months of experience as a dealer with at least two high-volume main games, such as Blackjack, Craps, or Roulette, is required.
  • Strong verbal communication skills and fluency and literacy in English are required.
  • The ability to maintain confidentiality and professionalism is required.
  • Knowledge of applicable state gaming laws and regulations is required.
  • The ability to add, subtract, multiply, and divide accurately to figure payoffs is required.
  • The ability to work any shift or hours, including nights, weekends, holidays, and overtime, is required.

Responsibilities

  • Adhere to departmental and property policies and procedures regarding guest service standards.
  • Acknowledge, greet, and converse in English with guests, and offer assistance and information to people showing an interest in gaming.
  • Provide fast, flawless, personalized service to players.
  • Build and maintain rapport with guests.
  • Maintain knowledge of all aspects of the games dealt.
  • Comply with company and departmental policies and procedures, state gaming regulations, and internal controls.
  • Conduct assigned games according to procedure.
  • Ensure appropriate game protection and pace for all players.
  • Learn and become familiar with the property's other gaming and entertainment or service activities to provide accurate information and enhance the guest experience.
  • Ensure payouts are made quickly and accurately.
  • Fill and credit tables by verifying chips.
  • Open and close tables according to established guidelines and procedures.
  • Maintain strict confidentiality in all company matters.

Desired Qualifications

  • Excellent customer service and interpersonal skills.
  • The ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
  • The ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Strong organizational skills and attention to detail.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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