Problem Resolution

Overview

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.

As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next. 

Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve.

Come change the game with us. Apply today!

The Problem Resolution associate handles problem cartons, customer returns, data entry, and non-standard receipts within the warehouse and is also responsible for ensuring all cartons/inventory are correct and accurate in a timely manner.

Weekend shift: Friday-Sunday 6:30am-7:00pm

Responsibilities

• Accurately use and operate an RF scanning device, Microsoft Surface/Computer/Beumer PC interface and SCI to identify problems and fix the error
• Recognize and communicate a reoccurring issue to Lead, Utility and/or Supervisor, including monitoring for increase of problem cartons
• Put away overages, fix inventory discrepancies, and cycle count Speed Cell locations
• Prioritize tasks in order to complete goals within set time limits
• Use knowledge about Divisions, SKUs, and sizes to complete assigned tasks
• Use knowledge about PO, PPC, and product description to complete assigned tasks
• Properly follows company and OSHA safety procedures
• Bring problems to the attention of the supervisor, manager, safety director, or HR manager
• Follow daily procedures and protocols as set forth in job orientations and trainings
• All other duties as assigned

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodation.

• Required to stand (stationary position) during scheduled hours, usually including weekends, evenings and holidays in conjunction with labor regulations
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• While performing the duties of this job the employee is regularly required to communicate using various methods
• Kneeling, stooping, using stairs, reaching, pulling and moving weights of 0-25 pounds constantly and 25-40 pounds occasionally and over 40 pounds seldomly with or without assistance as needed
• Ability to move up to 40 pounds at least 25 feet in distance occasionally with assistance as needed

Work Environment:
This position works in a warehouse setting, with limited outdoor exposure during the workday. This role routinely uses standard warehouse equipment such as hand trucks, box cutters, RF scanner, and tape dispensers. Based on business necessity, associates may be required to temporarily work in other locations that require different physical demands.

Qualifications

• 18+ years of age
• High School Diploma or GED
• 6+ months of previous experience in a warehouse facility preferred
• Positive attitude and collaborative
• Customer-first mindset
• Ability to work in a fast-paced environment
• Ability to read, write, conduct business related mathematics and analyze data as required
• Basic proficiency in speaking and understanding English to comprehend safety instructions, participate in safety drills and effectively communicate in case of emergencies

*This requirement is critical to maintain a safe working environment for all employees.  It is not a requirement of Foot Locker that employees speak English only while at work.

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Benefits

Base rate paid bi-weekly: $19.60 / hr

Shift differential: Should you meet your full 36.00 scheduled hours, a payout of 40.00 will be honored.

Referral bonus: Refer a friend and you both obtain $900! (Paid out in four increments - Eligibility and policy rules apply.)

*If a current team member referred you, please select the link that was sent to you from the team member and apply using that link to be eligible for the referral bonus.

Sneakers are just the beginning:

• 30-50% Employee Discount
• Paid Time Off
• Medical, Dental, and Vision Coverage
• Flexible Spending Account
• 401(k) | Roth 401(k)
• Life Insurance
• Climate Controlled Environment
• Development and Advancement Opportunities
• Education Reimbursement Program
• On-site Gym
• And so much more!