Marriott International

Manages and franchises hotels around the world

Loss Prevention Associate

Security Guarding & PatrolConfirmed live in the last 24 hours

Full-timeKochi, Kerala, IndiaNo salary listedIn-person

About the Job

Requirements

At least 2 years of related work experience is preferred.
CPR certification is required.
First Aid certification is required.
Some college education is preferred.
The role requires the ability to read and visually verify information, inspect tools and equipment, enter and locate work-related information using computers or point-of-sale systems, and respond at the speed required by work situations.
The role requires standing, sitting, or walking for extended periods or an entire work shift; moving through confined or elevated spaces and over uneven or slippery surfaces; and using stairs or service ramps.
The role requires lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance and over 75 pounds with assistance, as well as fine motor skills and hand-eye coordination.
The role requires reaching overhead and below the knees, bending, twisting, pulling, and stooping.

Responsibilities

Monitor closed-circuit television systems, perimeter alarms, duress alarms, and fire life safety systems; dispatch unusual behavior or emergencies to appropriate personnel for investigation and record them.
Assist guests or employees during emergencies and administer first aid or CPR as required.
Maintain confidentiality of security, loss prevention, and property reports and documents; release information only to authorized individuals.
Provide paperwork to employees who require outside medical treatment.
Investigate and gather evidence related to theft, fraud, lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
Assist the manager or supervisor in ensuring the insurance carrier is notified of liability situations according to designated protocol.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; maintain confidentiality of proprietary information; and protect company assets.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and respond to employee concerns.
Communicate clearly and professionally; prepare and review written documents accurately and completely; and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships and support the team in reaching common goals.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded. Assist guests or employees during emergency situations. Administer first aid/CPR to guests or employees as required. Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals. Provide proper paperwork to employees that require outside medical treatment. Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Assist manager/supervisor in ensuring insurance carrier is notified of liability situations according to designated protocol.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: Some college.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

REQUIRED QUALIFICATIONS

License or Certification: CPR Certification

First Aid Certification

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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