Salary Range: 190000 to 315000 (Currency: PHP) (Pay period: per-month-salary)

Company & Product Profile

Pleased.com provides customer service software (SaaS) to clients all over the world. The company has been live with paying customers for years, and is currently used by around 5 million end users each month (our clients’ customers). Pleased has a remote development team in Europe with around 30 people, and due to the success of the product is seeking to hire around 100 more people in the Philippines to further develop and scale. Pleased’s goal is to capture a larger portion of the US market.

We have a >1,000 sqm office space in BGC that we’re moving into at the end of July. It’s an open-office layout, with several breakout areas and lots of meeting rooms. All technical staff are equipped with the best technology to perform their duties (high-spec MacBook Pros, multiple monitors, noise cancelling headphones, and more). We have several AI subscriptions to aid with coding in order to maximally leverage your skills. With that said, everyone is expected to have a strong programming foundation so they can ensure any generated code is suitable for production, and ultimate responsibility falls on each individual. In our tech department, you will never have anyone in your managerial chain that doesn’t know how to code. Everyone, from the most junior developer all the way up to our CEO, is a programmer and we are “dev first”.

As for how we operate, we’re divided into product teams that work on specific areas of the product. Each product team has 2-3 BE, 1-2 FE, 1-2 QA, 1 Product Manager, and 0.5 Project Managers. Separate to this, we have a Business Intelligence team for wrangling data into easily-used, useful formats, a DevOps and DBA team for managing infrastructure, a UXUI team for making beautiful user journeys and designs, and a dedicated AI team.

Our work environment is that of a fast-moving startup, not a large, slow enterprise. We value focusing on our users, taking ownership, and getting things done. In order to create a collaborative, high-energy environment, all of our team in the Philippines works on site. This is not for everyone, but if it sounds like a good fit for you, we look forward to hearing from you!

About the role

In this role, you’ll be responsible for developing the responsive frontend of the SaaS application with Vue.js and other cutting edge technologies. You’ll be working on complex systems that are used to serve thousands of end-users a day. We wrote our system from scratch about 4 years ago, so you’ll be working with the latest technology and won’t have to worry about decades old legacy code.

Our Tech Stack

Vue + Vuex + Vue Router + Vuetify + Typescript Webpack SCSSFirebase

What you'll be doing

Develop customer service SaaS: application for customer service agents and SDK for the clients
Develop responsive frontend in VueJS
Focus on performance and user experience
Work with Product Owners and other development team members to determine new features and user stories needed in the applications and projects
Participate in code reviews with peers to ensure that each increment adheres to original vision as described in the user story and all standard resource libraries and architecture patterns as appropriate
Respond to support calls for applications in production for quick diagnosis and repair to keep things running smoothly for clients
Participate in team ceremonies including planning, grooming, product demonstrations, and team retrospectives
Mentoring less experienced team members

What you'll bring

Familiarity with at least one: Vue, React, Angular
Familiarity with state management like Vuex, Redux, Ngrx
Familiarity with Git, ES6, Webpack, and Sass
Experienced with real time application
Firebase is a bonus
An ability to work independently
Excellent communication skills

Recruitment Process

The first step in our hiring process is an automated technical test. The total time allowed to complete the assessment is 30 to 60 minutes, depending on the exact role. An overall score of 70% of higher is required to move to the next stage.

The next step is a brief HR phone screen that takes about 15 minutes. This is a simple phone call.

The final step is an onsite interview. As of posting, that means you will interview directly with our CEO — he is a programmer too. All technical hires, including managers, are given a coding task in the onsite interview. It takes about 15 minutes to complete and is easier than the automated one you will have already done online. Outside of this you’ll be asked questions about your relevant work experience, and will have a chance to ask any questions you may have about the company, the role, and what we’re doing here at Pleased.

About the company

Pleased is a software company providing multichannel customer-service tools. The company offers help-desk ticketing, live chat, knowledge bases, workflow automation, assignments, analytics, and customer context. It serves growing businesses and support teams managing customer conversations across channels. Its operating model centers on a subscription platform designed for quick setup and progressively more sophisticated support operations. Teams work across product, engineering, design, support operations, sales, marketing, and customer success. The business combines technical knowledge, practical execution, and ongoing support across the markets it serves.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A

Simplify's Take

What believers are saying

Pleased opened its BGC headquarters on September 8, 2026, signaling committed expansion.
It plans 100 to 110 Philippine hires over twelve months, mostly product and engineering roles.
Enterprise AI chat, voice agents, and omnichannel support improve upsell potential for larger customers.

What critics are saying

Zendesk, Intercom, and Freshdesk crush crowded support-software pricing and feature parity.
Pleased lacks disclosed funding, leaving expansion dependent on customer revenue and founder capital.
Philippines hiring plans expose execution risk if it misses 50 engineers by December 2026.

What makes Pleased unique

Pleased sells multi-channel support software spanning chat, voice, email, WhatsApp, and Telegram.
Its pricing tiers scale from $15 to $150, with enterprise AI and dedicated infrastructure.
The company is opening a BGC headquarters to build a Philippines engineering hub.

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Benefits

Health Insurance
Professional Development Budget
Conference Attendance Budget

Company News

Dubai of Wonders

Sep 21st, 2026

New PH jobs could give skilled OFWs another option back home.

New PH jobs could give skilled OFWs another option back home. Pleased.com is expanding in the Philippines and plans around 100 to 110 hires. The company says it wants Filipino professionals to access competitive salaries without leaving the country, potentially giving skilled OFWs another career option if they decide to return home. New job contracts By Staff Writer September 21, 2026 2:41 PM Discover more Digital work permits MANILA: Skilled overseas Filipino workers who are thinking about returning to the Philippines may soon have more local job options as international software company Pleased.com expands its operations in the country. Philippines news updates The company has opened its Philippine headquarters in Bonifacio Global City and reportedly plans to hire around 100 to 110 workers over the next 12 months. Most of the planned positions are expected to be in technology and product development. Company wants Filipinos to earn more without leaving home. Pleased.com founder and CEO Jonathan Sterling said one reason for expanding in the Philippines is to give Filipino professionals access to competitive salaries while allowing them to stay close to their families and communities. Access Online Encyclopedias Sterling noted that many Filipinos working overseas are highly skilled professionals. These include workers in fields such as engineering, medicine and law who may leave the country partly because of better-paying opportunities abroad. The company believes better local compensation could give more Filipino professionals a reason to build their careers in the Philippines. Some tech roles offer six-figure monthly pay. Pleased.com has already started recruiting in the Philippines. One recent job posting for a backend developer in Taguig listed monthly pay of around ₱95,000 to ₱140,000. Discover more UAE residency info Dubai attraction tickets investment Another posting for a technical director offered around ₱150,000 to more than ₱300,000 per month, depending on experience and qualifications. New job contracts These salary ranges apply only to specific jobs and should not be taken as the expected pay for every position the company will open. Why this could matter to returning OFWs. Salary is often one of the biggest concerns for OFWs considering permanent return to the Philippines. Returning workers may need to balance being closer to family with the possibility of earning less than they received abroad. Companies offering globally competitive jobs from the Philippines could help narrow that gap, especially for OFWs with experience in software, engineering, technology and other specialized fields. However, the current Pleased.com expansion is not an OFW-only hiring program. Interested workers would still need to meet the qualifications listed for each available position. Philippines news updates More hiring expected as PH team grows. Pleased.com reportedly already has around 10 engineers working locally and aims to grow this number to about 50 by the end of 2026. The wider Philippine workforce could eventually reach around 100 to 110 employees as the company continues expanding. For OFWs planning to return home, the development is worth watching as more international companies build teams in the Philippines. It may not replace overseas employment for everyone, but it could provide another path for skilled Filipinos who want to continue earning competitive salaries while living closer to their families.

Pleased

Frontend Developer

About the job