Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Forter

Forter

501-1,000 employees

Provides digital commerce trust platform

Data & Analytics

Mid

New York, NY, USA

Required Skills
Sales
Requirements
  • 3-4 years of post-live, client-facing Customer Success experience
  • Experience leading monthly and quarterly business reviews with client executives
  • Experience communicating client business objectives or issues to internal leadership
  • Experience collaborating with internal Product, R&D, and/or operations team
  • Experience enabling and training clients on company's UX
  • Experience in a SaaS startup environment, and in payments, fraud, or finance industry is a bonus
  • Ability to work in a fast-paced environment and gain buy-in from stakeholders
  • Ability to break down ambiguous problems into concrete solutions
  • Openness to being hands-on
Responsibilities
  • Enable client stakeholders on Forter's portal and technology
  • Run ongoing training and enablement for clients
  • Quarterback high impact engagements, including business reviews
  • Procure advocacy from clients in the form of reference calls
  • Generate upsell opportunities and collaborate with Sales team
  • Own retention number for book of business and oversee renewal process
  • Share key insights about Forter's product internally
  • Direct client technical inquiries to Support team
  • Maintain clean data within internal systems

Forter offers a Trust Platform for digital commerce, leveraging fraud management, payment optimization, chargeback recovery, identity protection, and abuse prevention technologies to enable real-time decision-making and minimize revenue losses for enterprises.

Company Stage

Series F

Total Funding

$525M

Headquarters

New York, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

5%

1 year growth

0%

2 year growth

14%