Full-Time

Associate Partner Success Manager

Posted on 5/1/2024

ConnectWise

ConnectWise

1,001-5,000 employees

Comprehensive IT management and cybersecurity software

Data & Analytics

Mid

Tampa, FL, USA

Requirements
  • Bachelor’s degree in related field or equivalent business experience
  • 3+ years of relevant experience
  • Preferred: 2+ years of SaaS industry experience
  • Preferred: MBA
Responsibilities
  • Provides support to cross-functional teams, with a high attention to detail.
  • Researches, analyzes, and documents findings.
  • May coach and review the work of other team members.
  • Ensures that partners derive maximum value from their investment in our products, utilize all their licenses, identify new opportunities, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal.
  • Builds and nurtures relationships across accounts to solidify our partnership and commitment to the partner while penetrating the account deeper.
  • Effectively networks within accounts to help partners achieve their objectives.
  • Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities and translates into strategies for success.
  • Evangelizes the capabilities of products across the entire platform.
  • Develops an understanding of typical business challenges faced by partners to address their needs.
  • Identifies risks to the partner that inhibit their stated business goals.
  • Acts as an escalation point to drive resolution in a timely, proactive manner.
  • Navigates customer organizational structures to identify and build relationships with executives and stakeholders.

ConnectWise offers a suite of IT management software solutions, including cybersecurity management, unified monitoring and management, business management, and integrated services. The technologies utilized encompass EDR/MDR, SIEM, risk assessment and vulnerability management, identity management, cloud app security, SASE, SOC services, RMM, PSA, CPQ, dashboards and KPIs, IT documentation, help desk services, dedicated technician support, and project assistance, all designed to empower technology solution providers to efficiently run their businesses and secure their clients' critical assets.

Company Stage

Seed

Total Funding

$585K

Headquarters

Tampa, Florida

Founded

1982

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

34%