Full-Time

Customer Success Manager

Cresta

Cresta

201-500 employees

AI-powered guidance for contact center efficiency

AI & Machine Learning

$100,000 - $150,000

Bonus, Equity

Mid, Senior

Remote in USA

Required Skills
Sales
Communications
Salesforce
Marketing
Requirements
  • Bachelor's degree in business, marketing, or a related field; MBA preferred.
  • 5+ years of experience in a customer-facing role, preferably in a SaaS or enterprise software environment.
  • Strong project management and problem-solving skills, with the ability to manage multiple projects and clients simultaneously.
  • Proven track record of achieving customer retention and growth goals.
  • Excellent communication skills, both written and verbal, with the ability to articulate complex ideas and strategies to both technical and non-technical audiences.
  • Strong leadership skills with the ability to manage and motivate cross-functional teams.
  • Experience with Salesforce or other CRM software, as well as other customer success tools and technologies.
  • Demonstrated ability to work independently and as part of a team in a fast-paced, high-growth environment.
  • A passion for customer success and a strong desire to exceed customer expectations.
  • Willingness to travel as needed (up to 25%)
Responsibilities
  • Strategizing and implementing initiatives to increase engagement, changing utilization approaches based on new business context, and making recommendations on product improvements to better meet the customer's needs.
  • Ensuring mutual success through a combination of external and internal project management managing a wide set of people and processes in order to deploy our software in an efficient and effective manner.
  • Regularly interface with multiple levels of customers from individual agents to executives through regular recurring meetings and quarterly business reviews (which you'll run).
  • Closely collaborate with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs.
  • Define the processes and playbooks for how Customer Success at Cresta will grow and scale to more customers.

Cresta is a company that leverages generative AI to enhance the efficiency and effectiveness of contact centers, providing real-time guidance to agents based on top-performing practices and enabling managers to monitor every conversation for personalized coaching plans. Born out of the Stanford AI Lab and backed by reputable firms like Greylock Partners, Sequoia, and Andreessen Horowitz, Cresta has established a strong industry presence, partnering with renowned companies like Intuit, Cox Communications, Dropbox, and Blue Nile. The company's unique approach to addressing common contact center challenges, such as high attrition and inadequate training, positions it as a competitive player in the AI-driven business solutions sector.

Company Stage

Series C

Total Funding

$156M

Headquarters

Palo Alto, California

Founded

2017

Growth & Insights
Headcount

6 month growth

13%

1 year growth

40%

2 year growth

53%