Program Director
About the job
- Familiarity with federal, state, and local laws and regulations applicable to community residence programs and agency policies.
- A Master's degree is required.
- Three to five years of supervisory experience are required.
- Experience working with HIV/AIDS populations and mental health is required.
- Ability to work flexible shifts, including assigned weekends.
- Provide supervision of all program staff regarding case management to ensure quality care for residents with mental health diagnoses, HIV/AIDS, and histories of substance use.
- Directly supervise all program staff regarding case management.
- Develop and implement individual client service plans in conjunction with clinical staff, the counseling team, and clients.
- Ensure that client contracts reflect service-plan goals and assist counselors in developing intervention goals and activities supporting the service plan.
- Coordinate the annual functional assessment review for each client and submit reports and recommendations to the Utilization Review Committee.
- Maintain contact with other service agencies and ensure client placement for treatment and program activities, which may include volunteer job placement.
- Coordinate with the Intake Coordinator to orient new residents and transition them into the program.
- Participate in discharge planning.
- Provide emergency and relief coverage as necessary.
- Represent the agency with community groups and agencies when required.
- Prepare reports for the Assistant Deputy Director of Mental Health Services and Executive Director, including problems and proposals for changes to policies or program design.
- Conduct supervisory meetings with all staff and maintain documentation of those meetings.
- Perform other assigned duties, including addressing problems and proposing changes to policies or program design.
- Bilingual English/Spanish speaking is preferred.
About the company
S:US helps New Yorkers who face homelessness, disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma access a wide range of supports across New York City and Long Island. It coordinates services such as case management, housing and stabilization, behavioral health treatment, recovery supports, rehabilitation, advocacy, and community-based programs tailored to each person’s needs. By linking housing, health, justice, and community resources, S:US delivers integrated, place-based services that address multiple barriers at once rather than focusing on a single issue. The goal is to help people lead purposeful lives, improve neighborhoods, and break the cycle of poverty for current and future generations of New Yorkers.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1978
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Simplify's Take
What believers are saying
- The April 2026 crisis center adds recurring operating funding through 2031.
- Urban Farms and bed-stuy food programs deepen neighborhood visibility and referrals.
- TD's 2026 grant expands Homebase staffing during acute eviction pressure.
What critics are saying
- S:US depends heavily on New York public funding and contract renewals.
- Aerosolized political attacks on supportive housing threaten S:US's core Brooklyn model.
- If state reimbursement tightens, its housing-and-behavioral-health network faces existential contraction.
What makes Services for the Underserved unique
- S:US opened Brooklyn's sixth state-funded Crisis Stabilization Center in April 2026.
- S:US won a $250,000 TD Charitable Foundation grant for eviction prevention.
- S:US secured a $894,050 Truxton SRO contract through 2032.
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In partnership with Services for the Underserved, NYC Health Dept launched the city's first Public Health Vending Machine located at 1676 Broadway, Brooklyn (corner of Decatur and Broadway).