Technical Specialist - Service Center Technical
$80k - $110k
Mid, Senior
Bachelor's, Master's
Waterdown, Hamilton, ON, Canada
In PersonRequires 15% domestic and international travel.
Field ServiceEquipment Field Service
About the job
Requirements
- Advanced MX-Maint user with a strong understanding of embedded software, firmware management, and configuration control principles.
- Experience operating, troubleshooting, maintaining, and repairing MX-Series EO/IR systems.
- Experience in assembly, maintenance, testing, calibration, and repair of WESCAM MX products.
- Experience with specialized test equipment, tooling installation, calibration, and sustainment.
- Proficiency with Teamcenter, ERP LN, or similar product lifecycle and business systems.
- Ability to interpret and review technical documentation, maintenance manuals, and engineering data.
- Ability to provide technical training and support to internal and external stakeholders.
- Willingness and ability to travel domestically and internationally to support service-center assessments, installations, audits, and training activities; travel is 15%.
- Experience working with third-party vendors, subcontractors, or service providers.
- Strong project management, planning, organizational, and coordination skills.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio, and Microsoft Project.
- Proficient knowledge of the job area; may have practical knowledge of project management.
- A bachelor's degree and at least four years of prior relevant experience, or a graduate degree and at least two years of prior related experience. Eight years of prior related experience may substitute for a degree.
Responsibilities
- Assess new and existing vendor facilities for authorization as approved service centers.
- Develop facility layouts and floor plans to support repair and maintenance operations.
- Recommend facility requirements, including space allocation, electrical infrastructure, electrostatic discharge protection, and workflow optimization.
- Support implementation of best practices and standardization across the global service-center network.
- Install, configure, and calibrate Special Test Tooling and Equipment at service-center locations worldwide.
- Validate Special Test Tooling and Equipment requirements for new service centers, expanded capabilities, and new business opportunities.
- Maintain and support the service-center Special Test Tooling and Equipment database.
- Provide technical guidance and troubleshooting support for Special Test Tooling and Equipment issues.
- Coordinate with Integrated Logistics Support regarding Special Test Tooling and Equipment additions, obsolescence, supersession, and lifecycle management.
- Deliver training on Special Test Tooling and Equipment operation, setup, configuration, and non-standard repair activities to internal technicians.
- Develop business cases, cost-benefit analyses, return-on-investment assessments, and implementation strategies for operational improvement initiatives and capital investments.
- Administer and maintain service-center access to company business systems and other support platforms.
- Provide first-line technical support for business-system issues and coordinate resolution with information technology and system administrators.
- Manage user-account provisioning, permissions, and access control in accordance with company security requirements.
- Process requests for technical data, software, firmware, maintenance manuals, and documentation while ensuring authorization and compliance requirements are met.
- Serve as the primary point of contact for service-center inquiries about facilities, tooling, technical documentation, and support systems.
- Work with Integrated Logistics Support and Technical Publications teams to communicate changes to Special Test Tooling and Equipment and documentation.
- Participate in Material Review Board, Engineering Failure Analysis, RCAR, and other corrective-action review meetings, providing technical and follow-up support.
- Support root-cause investigations and implementation of corrective and preventive actions.
- Assist in developing repair-process improvements and standard work instructions.
- Support service-center startup, transition, and capability-expansion projects.
- Analyze Field Service Representative and Authorized Service Center processes, workflows, resource utilization, tooling effectiveness, and operational performance to identify improvement opportunities.
- Analyze data to identify trends, performance gaps, capacity constraints, scheduling bottlenecks, and recurring operational issues, and develop corrective-action plans.
- Lead continuous-improvement initiatives to enhance service quality, turnaround time, productivity, customer satisfaction, and cost efficiency across the global service network.
- Drive standardization of service-center processes, procedures, and performance metrics to improve operational consistency and scalability across the global support network.
- Coordinate service-center moves, facility transitions, and equipment deployments.
- Assist with packing, transportation, storage, installation, and commissioning of tooling and equipment.
- Coordinate logistics activities with Supply Chain, Logistics, and external vendors.
- Ensure equipment and tooling are documented, inspected, and operational following relocation.
About the company
L3Harris Technologies provides aerospace, defense, and space systems for governments and commercial customers, including sensors, communications, propulsion, and space assets. Its products combine hardware and software into integrated systems used for missions, from tactical radios and night vision to satellite payloads and missile defense. The company blends two legacies—Harris and L3—plus an acquisition strategy to deliver quick, field-ready capabilities, with a focus on space, missiles, and resilient satellite communications. Its goal is to deliver mission-ready defense and intelligence technology at scale for national security and related customers.
Company Size
10,001+
Company Stage
IPO
Headquarters
Melbourne, Florida
Founded
1895
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Simplify's Take
What believers are saying
- July 2026 backlog hit $42 billion after $7.3 billion orders and raised guidance.
- June 2026 Camden groundbreaking expands PAC-3 capacity as missile inventories stay depleted.
- August 2026 Intuitive Machines contract deepens L3Harris's SDA Tranche 3 missile-defense platform.
What critics are saying
- Christopher Kubasik's August 2026 ouster exposed governance fragility and succession disruption.
- Aerojet Rocketdyne integration and Camden expansions must execute flawlessly before 2030 demand spikes.
- Lockheed and Pentagon pricing pressure can compress margins if delivery slips or defects emerge.
What makes L3Harris Technologies unique
- PAC-3 and THAAD propulsion make L3Harris irreplaceable in U.S. missile defense.
- Space & Mission Systems plus Missile Solutions give Sam Mehta 80% revenue control.
- Roman telescope optics and NGI motors show unmatched breadth across space and interceptors.
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Benefits
- Health Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Paid Holidays
- Mental Health Support
- Relocation Assistance