Expeditors

Global logistics and freight forwarding services

Air Export Night Agent

Logistics & TransportationPosted on Nov 12

Full-timePeabody, MA, USA$50k - $60k /yrIn-person

About the Job

Requirements

Knowledge of the global logistics industry.
Good computer skills, including Microsoft Excel and Microsoft Word.
Experience handling export documents and operations.
Fluency in English.

Responsibilities

Receive documents.
Ensure smooth and timely shipment process flow.
Ensure all customer standard operating procedures are followed.
Ensure accurate and timely data entry into the operating system.
Monitor shipment reports to ensure customer satisfaction.
Support the supervisor by allocating workloads and monitoring workboards to ensure internal key performance indicators, such as timely data entry, are met.
Build and maintain strong customer relationships.
Assist the manager and supervisor in responding to requests for information in a timely manner and providing market-competitive pricing that matches the customer's required scope of service.
Assist with retention calls and complete customer reviews with regular customers, documenting them in the customer relationship management system.
Monitor invoicing and the BNP report as needed.
Communicate proactively with the team to ensure awareness and understanding of policies and regulations.
Guide and mentor agents and help maintain a positive team attitude.
Allocate workloads within the team to ensure smooth operations during peak activity or staff absence.
Promote productivity tools within the team, such as workboards, invoice processing, and expo.
Remain open to implementing new system changes and enhancements with the team.
Use standard office equipment, including a computer with keyboard and mouse, phone, and fax/copy/scan machine.
Write with a pencil, pen, or marker.
Perform functions primarily while seated at a desk.

Job Description

Tasks & Duties:

Receive documents
Ensure smooth and timely shipment process flow
Ensure all customers standard operating procedures are followed as per the SOP
Ensure accurate and timely data entry into our operating system
Monitor shipment reports to ensure total customer satisfaction

Support the Supervisor in the following areas:

Allocating workloads, monitoring workboards to ensure internal KPI’s are met e.g. timely data entry
Build and maintaining strong relationships with customers
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
Monitor invoicing and BNP report where needed.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
Be continuously open and positive to implementing new system changes and enhancements with your team

Physical Demands

Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk

Qualifications

Global logistics industry knowledge
Good computer skills (e.g., MS Excel, MS Word)
Experienced in handling export documents and operations 
Fluent in English

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Base Pay Range: $50,000 - $60,000 per annually, based on Experience
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Compensation: 50000 to 60000 (USD) (YEARLY)

About the Company

Expeditors

Global logistics and freight forwarding services

Expeditors provides global logistics and freight forwarding services, offering customized supply chain solutions for international trade. It uses a unified technology platform across a global network of 340+ locations to manage transportation, customs and compliance, and warehousing and distribution. By tailoring end-to-end logistics workflows, Expeditors helps clients move goods efficiently across borders and industries such as automotive, aerospace, healthcare, oil and energy, and retail. The company stands apart from competitors through its highly customized, integrated solutions and seamless information systems that coordinate all parts of the supply chain. Its goal is to optimize each client's international logistics process, reducing complexity and improving visibility and reliability in global trade.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, WA
Founded: 1979

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