IT Client Endpoint Senior Engineer

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Client Endpoint Services Team is responsible for building, deploying, maintaining, and monitoring all End-user devices within Xylem.The fleet includes workstations, laptops, mobile phones and other devices.This individual will find creative approaches to engineering the configurations of workstation environments to allow Xylem colleagues to be productive, mobile, and secure, while providing an excellent user experience.

We are looking for an engineer who is detail-oriented, highly adaptive, and enjoys contributing to a dynamic team environment.

Essential Duties/Principal Responsibilities:

• Maintain global standard images for desktops and laptops (24,000+) using MECM, Intune, Autopilot, or similar tools, research alternatives and work with management team on enhancements, resolutions, security projects and other initiatives.
• Manage deployment and inventory of end-user devices; oversee software distribution for desktops for both global and regional locations; develop testing platforms and procedures in support of production releases.
• Review and test new software requests for installation, document integration and plan deployment.
• Lead and manage deployment of software, associated deployment tools and definitive software library.
• Lead and provide the implementation and support of Citrix-based systems; develop and enhance remote access computing solutions consistent with standards.
• Manage the day-to-day operations; address escalations; coordinate with appropriate teams, departments, and vendors.
• Act as senior level technical support for all issues escalated from Level 1 and Level 2, identifying, isolating, and resolving escalated issues.
• Develop and document standards related to package creation, patching and infrastructure.
• Create queries and reports to support business functions and audit requests.
• Responsible for oversight of policy updates; patch management; software and hardware standards
• Administration and distribution of Xylem´s standard software targeting all endpoints within Xylem.
• Sustaining Xylem´s endpoint-baseline to make sure all endpoints have the necessary configuration applied and software installed.
• Administer and deliver remote control solution used primary by the IT-community to provide support remotely.
• Collecting hardware and software inventory from all endpoints and present relevant data both on a global and regional basis.
• Develop, implement, and maintain the infrastructure, solutions and tools used for managing and protecting Xylem´s endpoint environment.
• Support Cybersecurity by deploying the Security Baseline.
• Work within established security guidelines provided by Cybersecurity.
• Administration and distribution of security updates to Xylem´s endpoints.
• Provide 3rd level support and assistance for broader endpoint issues and for the solutions and services we provide to the IT-community primarily.
• Participate in projects related to the endpoint environment.
• Work with Senior Leadership to develop and implement strategic roadmaps.

Preferred Qualifications:

• Bachelor’s degree in Computer Science or equivalent experience
• Strong interpersonal skills, strong technical and issue resolution skills
• 3 - 5 years’ experience in managing large scale, global endpoint deployments
• 3 - 5 years’ experience with Altiris, Big Fix, SCCM and/or other software distribution tools
• 3-5 years’ experience with Active Directory and Group Policies
• 3-5 years’ experience with imaging tools (i.e. ghost imaging, etc.)
• Experience with workspace management solutions (i.e., XenMobile, workspace one, etc.)
• Experience with managing a global workstation image and endpoint management team.
• Experience being a part of a global team with remote management.
• #LI-Hybrid

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.