Technical writer

✍🏽 About Writer

Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, and Vanguard to transform the way they work. 

Our all-in-one solution makes it easy to deploy customized AI apps and workflows that accelerate growth, increase productivity, and ensure compliance. Designed to provide enterprise-grade accuracy, security, and efficiency, Writer’s suite of development tools is supported by Palmyra – Writer’s state-of-the-art family of LLMs – alongside our industry-leading graph-based RAG and customizable AI guardrails. 

Founded in 2020 with offices in San Francisco, New York City, and London, Writer is backed by strategic investors, including ICONIQ Growth, Insight Partners, WndrCo, Balderton Capital, and Aspect Ventures. 

Our team of over 200 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.

📐 About this role

At Writer, we are seeking a skilled technical writer to join our dynamic team, focusing on creating clear and concise developer documentation for our new product, Writer AI Studio - a suite of development tools that make it fast and east to build feature-rich AI apps on our Writer platform.

This role is crucial for ensuring that our internal and external stakeholders, including software developers and technical staff, understand and effectively use our products and services.

🦸🏻‍♀️ Your responsibilities

• Develop comprehensive documentation that meets organizational standards

• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

• Evaluate current content and develop innovative approaches for improvement

• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

• Maintain a comprehensive library of technical terminology and documentation

• Analyze documents to maintain continuity of style of content

• Manage updates and revisions to technical literature
  

⭐️ Is this you?

• Bachelor’s degree in relevant technical field

• 2-4 years’ industry experience as an effective technical writer

• Proven ability to quickly learn and understand complex topics

• Previous experience writing documentation and procedural materials for multiple audiences

• Superior written and verbal communication skills, with a keen eye for detail

• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

• Proficient in Microsoft Office Suite, Adobe Acrobat, and other documentation tools

Preferred Qualifications:

• Experience with software development environments and the use of APIs

• Familiarity with the SDLC and software development practices

• Experience with platforms like GitHub, Confluence, or JIRA

• Certification through the Society for Technical Communicators

Curious to learn more about who we are and how we operate? Visit us here

🍩 Benefits & perks

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don’t make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.