Full-Time

Senior Program Manager

Convoy Platform Service Performance

Posted on 7/29/2024

Flexport

Flexport

1,001-5,000 employees

Logistics services for global trade operations

Automotive & Transportation
Social Impact
Financial Services

Compensation Overview

$140k - $155kAnnually

Senior, Expert

Bellevue, WA, USA

Hybrid position requiring in-office presence.

Category
Project Management
Business & Strategy
Required Skills
Communications
SQL
Marketing
Data Analysis
Requirements
  • Detailed project and/or program management experience leading silo of responsibility crucial to success of a larger organization.
  • Strong proficiency in SQL and data analysis, with the ability to extract insights from complex datasets.
  • Demonstrated ability to identify issues, analyze root causes, and implement effective solutions using both quantitative and qualitative methods.
  • Ability to work closely with Data Science teams to develop and maintain complex models.
  • Experience implementing projects requiring significant Eng/DS involvement.
  • Excellent communication skills with internal and external stakeholders enabling you to learn and develop lasting beneficial relationships.
  • Experience with experimentation to drive proper selection of long term implementations.
  • 8+ years of experience in Program or Product management roles.
  • Led substantial, ongoing programs with demonstrable performance improvements over time.
  • Directly partnered with Product and Engineering teams to drive projects from ideation through implementation and ongoing maintenance.
  • Considerable experience working with diverse internal and external stakeholders to ingest expectations and drive engagement.
  • Advanced proficiency in data analysis, with a particular emphasis on SQL for complex querying and reporting.
  • Experience in the logistics or transportation industry, particularly in carrier relationships, is a plus, but not required.
Responsibilities
  • Develop methodologies to measure shipment service performance by deeply understanding customer expectations, the capabilities of motor carriers, and the intricacies of the freight industry.
  • Create and iterate on the expectations of carriers and drivers as they book and haul shipments within the Convoy Platform as well as how the expectations are communicated externally.
  • Design and implement automated processes to assess carrier performance against established metrics, using manual pathways to test and experiment where efficient.
  • Partner with internal communications and marketing teams to provide sufficient transparency and training to motor carriers of expectations, failures, and ratings.
  • Partner with internal and external operations teams to ingest escalations and/or answer questions related to service events.
  • Understand trends in service performance to determine areas of weakness and develop targeted action plans to correct.
  • Act as the voice of the carrier internally to ensure product processes drive success for motor carriers rather than introducing unnecessary roadblocks.
  • Ingest specific service performance expectations implement strategies to proactively drive success.
  • Build relationships with broker customers and influence broker facing products to provide confidence in the quality of carriers within the Convoy Platform carrier network.
  • Partner with Data Science and Engineering to test strategies and launch impactful implementations.

Flexport provides logistics and supply chain services to facilitate global trade, including ocean shipping, air freight, ground transportation, and customs brokerage. Their technology platform allows clients to track shipments in real-time, offering greater visibility and control over their supply chains. Unlike competitors, Flexport also offers trade advisory and financial services, including trade finance and insurance, to help businesses manage risks. The company's goal is to streamline global trade operations, making them more efficient and transparent.

Company Stage

N/A

Total Funding

$2.4B

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration of AI enhances Flexport's logistics operations and decision-making processes.
  • Acquisition of Convoy's assets boosts Flexport's digital platform capabilities.
  • Growing demand for carbon-neutral shipping solutions expands Flexport's carbon offset services.

What critics are saying

  • Departure of key executives may disrupt Flexport's strategic direction.
  • Complaints from clients like Peloton could harm Flexport's reputation.
  • Leadership changes may indicate potential instability affecting company morale.

What makes Flexport unique

  • Flexport offers a comprehensive logistics platform with real-time tracking capabilities.
  • The company provides both FCL and LCL shipping options for diverse client needs.
  • Flexport's technology platform enhances supply chain visibility and control for businesses.

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Benefits

Free Food

Company Social Outings

Health & Wellness

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

Paid Time Off

PTO / Vacation Policy

Paid Holidays

Maternity / Paternity Leave

Financial Benefits

401K / Retirement Plan

Performance Bonus

Employee Stock Purchase Plan

INACTIVE