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Full-Time

Senior Program Manager

Convoy Platform Service Performance

Confirmed live in the last 24 hours

Flexport

Flexport

1,001-5,000 employees

Logistics and supply chain management services

Automotive & Transportation
Consulting
Hardware
Energy
Enterprise Software
Social Impact
Real Estate

Compensation Overview

$140k - $155kAnnually

Senior, Expert

Bellevue, WA, USA

Category
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Required Skills
Communications
SQL
Marketing
Data Analysis
Requirements
  • Detailed project and/or program management experience leading silo of responsibility crucial to success of a larger organization.
  • Strong proficiency in SQL and data analysis, with the ability to extract insights from complex datasets.
  • Demonstrated ability to identify issues, analyze root causes, and implement effective solutions using both quantitative and qualitative methods.
  • Ability to work closely with Data Science teams to develop and maintain complex models.
  • Experience implementing projects requiring significant Eng/DS involvement.
  • Excellent communication skills with internal and external stakeholders enabling you to learn and develop lasting beneficial relationships.
  • Experience with experimentation to drive proper selection of long term implementations.
  • 8+ years of experience in Program or Product management roles.
  • Led substantial, ongoing programs with demonstrable performance improvements over time.
  • Directly partnered with Product and Engineering teams to drive projects from ideation through implementation and ongoing maintenance.
  • Considerable experience working with diverse internal and external stakeholders to ingest expectations and drive engagement.
  • Advanced proficiency in data analysis, with a particular emphasis on SQL for complex querying and reporting.
  • Experience in the logistics or transportation industry, particularly in carrier relationships, is a plus, but not required.
Responsibilities
  • Develop methodologies to measure shipment service performance by deeply understanding customer expectations, the capabilities of motor carriers, and the intricacies of the freight industry.
  • Create and iterate on the expectations of carriers and drivers as they book and haul shipments within the Convoy Platform as well as how the expectations are communicated externally.
  • Design and implement automated processes to assess carrier performance against established metrics, using manual pathways to test and experiment where efficient.
  • Partner with internal communications and marketing teams to provide sufficient transparency and training to motor carriers of expectations, failures, and ratings.
  • Partner with internal and external operations teams to ingest escalations and/or answer questions related to service events.
  • Understand trends in service performance to determine areas of weakness and develop targeted action plans to correct.
  • Act as the voice of the carrier internally to ensure product processes drive success for motor carriers rather than introducing unnecessary roadblocks.
  • Ingest specific service performance expectations implement strategies to proactively drive success.
  • Build relationships with broker customers and influence broker facing products to provide confidence in the quality of carriers within the Convoy Platform carrier network.
  • Partner with Data Science and Engineering to test strategies and launch impactful implementations.

Flexport provides logistics and supply chain services to facilitate global trade, including ocean shipping, air freight, ground transportation, and customs brokerage. Their technology platform allows clients to track shipments in real-time, offering transparency and control over their supply chains. Flexport stands out from competitors by combining logistics with financial services and trade advisory, helping businesses manage risks and improve cash flow. The company's goal is to simplify global trade and enhance the efficiency of supply chains.

Company Stage

N/A

Total Funding

$3B

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

-7%

1 year growth

-22%

2 year growth

-22%
Simplify Jobs

Simplify's Take

What believers are saying

  • Flexport's acquisition of Convoy's technology assets enhances its capabilities in the trucking sector, potentially boosting productivity and service offerings.
  • Partnerships with high-profile clients like Shein indicate strong market trust and potential for significant business growth.
  • Flexport's innovative services, such as the trucking capacity marketplace, demonstrate its commitment to leveraging technology for industry advancement.

What critics are saying

  • The departure of key executives like Parisa Sadrzadeh could lead to operational disruptions and strategic misalignments.
  • Legal disputes with major clients like Peloton and Giti Tires over excessive charges could damage Flexport's reputation and financial stability.

What makes Flexport unique

  • Flexport's technology platform offers unparalleled real-time tracking and visibility, setting it apart from traditional logistics providers.
  • Their OceanMatch service optimizes container space, reducing costs and improving efficiency, which is a unique value proposition in the logistics industry.
  • Flexport's comprehensive suite of services, including trade finance and carbon offset options, provides a holistic approach to supply chain management that few competitors can match.

Benefits

Free Food

Company Social Outings

Health & Wellness

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

Paid Time Off

PTO / Vacation Policy

Paid Holidays

Maternity / Paternity Leave

Financial Benefits

401K / Retirement Plan

Performance Bonus

Employee Stock Purchase Plan