Full-Time

Workplace & Real Estate Operations Manager

Confirmed live in the last 24 hours

Intercom

Intercom

1,001-5,000 employees

Customer communication platform for businesses

Compensation Overview

$121k - $155k/yr

+ Corporate Bonus + Stock (RSUs)

Mid, Senior

San Francisco, CA, USA

Employees are expected to be in the office at least two days per week.

Category
Real Estate
Real Estate Property Management
Required Skills
Data Analysis
Excel/Numbers/Sheets
Requirements
  • 3+ years of experience in Real Estate Operations, Workplace Experience, or related fields.
  • Strong data processing and analytical skills, with the ability to manage large data sets and produce actionable insights.
  • Proficiency in reporting tools (e.g., Excel, Google Sheets, and reporting software).
  • Experience with RTO data management or other workplace-related data processes.
  • Solid understanding of space utilization and facility management principles.
  • Excellent communication skills, with the ability to work effectively with cross-functional teams.
  • Strong problem-solving skills and the ability to adapt to changing priorities in a fast-paced environment.
  • Attention to detail and commitment to accuracy in reporting and data processing.
Responsibilities
  • Process and analyze Return-to-Office (RTO) data, ensuring accuracy and consistency across global offices.
  • Manage data flow, track employee attendance, and generate reports to assess compliance with in-office requirements.
  • Produce detailed monthly, quarterly, and ad-hoc reports on RTO data, space utilization, and other key real estate metrics.
  • Present findings to leadership and stakeholders to drive data-driven decision-making.
  • Support real estate planning by maintaining real-time data on office space availability, employee headcount, and space allocation across locations.
  • Ensure space optimization while maintaining operational efficiency.
  • Work closely with cross-functional teams (HR, IT, Facilities, etc.) to ensure alignment on office space needs and collaborate on any office-related issues.
  • Identify opportunities to streamline data collection and reporting processes, improve the accuracy of space planning, and enhance overall real estate operations.
  • Assist with vendor coordination, lease management, and maintaining relationships with landlords to ensure smooth operation of office spaces.
  • Ensure all real estate processes adhere to company policies, compliance standards, and legal requirements.

Intercom is a customer communication platform that helps businesses engage with their customers through personalized messaging and automation. It offers tools for customer support, sales, and marketing, including live chat and email marketing, all integrated into one platform. Intercom stands out from competitors with its subscription-based model that provides various pricing tiers to meet different client needs. The company's goal is to enhance customer engagement and satisfaction through effective communication.

Company Size

1,001-5,000

Company Stage

Series D

Total Funding

$240.8M

Headquarters

San Francisco, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Demand for AI-driven support solutions enhances Intercom's offerings.
  • Omnichannel communication trends align with Intercom's integrated messaging solutions.
  • E-commerce expansion drives demand for robust customer support systems like Intercom.

What critics are saying

  • Emerging startups offer similar solutions at lower prices, threatening market share.
  • Major tech companies' AI advancements may outpace Intercom's offerings.
  • Stricter data privacy regulations could increase compliance costs for Intercom.

What makes Intercom unique

  • Intercom integrates live chat, email marketing, and support into a single platform.
  • The platform supports over 600 million monthly active end users globally.
  • Intercom's analytics tools help businesses measure communication strategy effectiveness.

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Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
Tech.eu
Feb 11th, 2022
Ireland’s Intercom raises $125 million at $1.2 billion valuation

Intercom, developers of customer communications tools, has raised $125 million in a Series D…