Full-Time
Universal Member Service Representative
Updated on 9/10/2026
Members 1st Federal Credit Union
1-10 employees
Independent insurance brokerage for members
Compensation Overview
$20.67/hr
Denver, PA, USA
In Person
Occasional overnight travel may be required.
 Finance & Banking (1) |
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- One to three years of related experience.
- Ability to promote products and services to meet customer needs in a retail, financial services, or equivalent environment.
- Ability to communicate effectively in English, both orally and in writing.
- Attention to detail and accuracy.
- Thorough knowledge of credit union products, services, policies, and procedures.
- Cash handling skills.
- Ability to recognize and offer sales opportunities successfully.
- Advanced analytical and problem-solving skills.
- Advanced organizational and time-management skills.
- Ability to lead, take charge, and offer opinions and direction.
- Familiarity with personal computers and applicable software.
- Ability to sit for extended periods.
- Sufficient manual skill to operate a personal-computer keyboard and other standard office equipment.
- Ability to travel, including occasional overnight travel.
- General and business knowledge equivalent to a high school diploma.
- Support all aspects of branch operations by providing member satisfaction and assisting with growth in deposits, loans, and service ratio.
- Assist members with establishing new accounts, answering questions about accounts, lending, account maintenance and review, and support services.
- Ensure compliance with credit union standards and policies and procedures.
- Support internal branch growth and service by executing lobby engagement.
- Demonstrate and foster a consultative sales culture by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options.
- Support lobby engagement and help members transition interactions from transactional to consultative.
- Take on leadership responsibilities in the branch when a Branch Manager or Assistant Branch Manager is not present.
- Provide coverage, as needed, for other departments or functions within the scope of the position.
Members 1st Insurance Services is an independent insurance agency affiliated with Members 1st Federal Credit Union that helps its 600,000+ Central Pennsylvania members obtain personal and commercial coverage by connecting them with policies from a network of more than 140 carriers. It acts as a broker, not an underwriter, offering auto, home, life, and pet insurance and lending protections such as GAP and MVP, plus commercial insurance for businesses. Revenue comes from commissions paid by carriers for policies sold, and the agency emphasizes advocating for members to find the best value and appropriate coverage rather than favoring any single insurer. Its goal is to protect members’ financial well-being by delivering tailored coverage options and potential discounts through the credit union’s large member base.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A
Get referred to Members 1st Federal Credit Union
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Simplify's Take
What believers are saying
- Members 1st opened a Forks Township branch in 2026, extending Lehigh Valley reach.
- It won TIME and Newsweek honors in 2026, strengthening hiring and member acquisition.
- The September 2026 Delfi investment signals sharper balance-sheet management and stronger capital deployment discipline.
What critics are saying
- M1 Holdings litigation over trademarks remains active, pressuring branding and legal spend through 2026.
- Branch expansion in Forks Township and Lewisburg raises fixed costs if deposit growth slows.
- Insurance commissions depend on carrier relationships; losing TruStage or Travelers would hit referral revenue quickly.
What makes Members 1st Federal Credit Union unique
- Members 1st serves 630,000 Pennsylvania members through nearly 60 branches and digital channels.
- The credit union bundles insurance, lending, and banking under one trusted member relationship.
- Its 2026 partnerships with Shippensburg University and East Stroudsburg University deepen local talent pipelines.
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Benefits
Health Insurance
Company News
Members 1st Federal Credit Union named Simply the Best for the 22nd year. Enola, PA (September 8, 2026) | Members 1st Federal Credit Union is excited to announce they have been recognized as one of the top local businesses in Harrisburg Magazine's "Simply the Best" Readers' Poll for the 22nd year. * Credit Union * Customer Values - Large Business * Mortgage Company * Place to Work (101+ employees) Harrisburg Magazine readers determine nominations through an online ballot system. The top eligible nominees for each category are then added to the voting ballot, and winners are selected by readers for each category. "Being named 'Simply the Best' is especially meaningful because it comes from the people who know us best - our members, associates and community," said Karen Roland, Chief Marketing Officer of Members 1st Federal Credit Union. "We are honored to be recognized as a favorite credit union, a service-focused organization, a trusted mortgage partner and a great place to work. These awards reflect the relationships we have built over the years and the incredible dedication our associates bring every day to make a difference in the lives of our members." For a complete list of winners, view the August 2026 issue of Harrisburg Magazine. Members 1st Federal Credit Union is a member-owned, not-for-profit financial institution with over 625,000 members and $8 billion in assets. While its administrative headquarters is based in Enola, PA, Members 1st serves its members and communities through its network of nearly 60 branch locations throughout Adams, Berks, Cumberland, Dauphin, Lancaster, Lebanon, Lehigh, Lycoming, Northampton, Perry, Union and York counties, as well as its robust digital banking and call center channels. To learn more about Members 1st, visit members1st.org or follow Sign Store Macon on Facebook, Instagram, LinkedIn and X. Contact. Courtney McFarland Communications Manager (717) 829-3776 [email protected] Daily Credit Union News - Straight to Your Inbox Join thousands of credit union industry professionals who start their day with the latest news, events and technology supporting the credit union industry.
Members 1st Federal Credit Union has made a strategic investment in Delfi's Credit Union Service Organization (CUSO). Members 1st is a member-owned credit union with over 630,000 members and $8 billion in assets. Delfi operates an AI-native balance sheet intelligence and decision-making platform that helps banks and credit unions analyse, optimise and act on their balance sheets. The platform integrates AI-driven balance sheet intelligence with capital markets execution. Delfi's product suite includes Overwatch Essentials for balance sheet analysis, Overwatch Predictive for probabilistic modelling, and Delfi Exchange for connecting balance sheet insights with capital markets opportunities. The company recently launched an Agent feature that allows users to interact with data and generate recommendations using natural language. Since launching its CUSO earlier this year, Delfi has facilitated $100 million in transactions across its platform.
Delfi announces strategic investment from Members 1st Federal Credit Union to advance next-generation balance sheet management. Members 1st joins Delfi CUSO to advance data-driven decision tools and AI for credit union balance sheet management and capital markets execution NEW YORK, NY (September 2, 2026) | Delfi, the AI-native balance sheet intelligence and decision-making platform, today announced that Members 1st Federal Credit Union, a member-owned credit union with more than 630,000 members and $8 billion in assets, has made a strategic investment in Delfi's Credit Union Service Organization (CUSO). Delfi helps banks and credit unions analyze, optimize and act on their balance sheets through an integrated platform connecting AI-driven balance sheet intelligence with capital markets execution. Members 1st invests in high-potential fintechs and CUSOs that strengthen credit unions and create lasting member value. Its investment in Delfi reflects that strategy: helping credit unions unlock more value from their balance sheets so more dollars can flow back to members and mission - putting "people helping people" into practice. "Delfi is developing technology that empowers credit unions to strengthen balance sheet management through proactive risk identification and oversight," said Stuart Bretz, Chief Revenue Officer at Members 1st. "By helping institutions make more informed financial decisions, Delfi supports long-term financial resilience, fosters intergenerational equity creation, and enables credit unions to better serve the evolving needs of the communities they support." Delfi's Agentic AI Platform for Credit Union Balance Sheet Management Delfi's product suite includes Overwatch Essentials for rapid balance sheet analysis, scenario testing and reporting; Overwatch Predictive for advanced probabilistic modeling and what-if analyses; and Delfi Exchange, which connects balance sheet insights with curated capital markets opportunities and execution. Delfi's latest feature is its Agent, which allows users to easily interact with data, interpret results of Delfi's economic engine, and generate recommendations in natural language. Since launching its CUSO with One Washington Financial and Maps Credit Union earlier this year, Delfi has continued to expand across the credit union ecosystem, including facilitating $100 million in transactions across its platform, completing its engagement with Filene Research Institute's FiLab program, joining the Circuit Accelerator, and integrating with multiple balance sheet planning processes. "Members 1st is a forward-thinking credit union and an ideal strategic partner for Delfi," said Daniel Ahn, CEO and Co-Founder of Delfi. "Better balance sheet decisions can unlock more earnings and capital, which means more money for members and more resources for the mission. We're excited to build with Members 1st and the broader credit union community." Delfi is a New York-based firm offering an AI-native, end-to-end platform for financial decision-making and balance sheet optimization across institutions of all sizes. Its mission is to democratize advanced financial risk management and portfolio optimization to help financial institutions navigate volatile markets and achieve sustainable growth. Contact. George Gao [email protected] Members 1st Federal Credit Union is a member-owned, not-for-profit financial institution with over 625,000 members and $8 billion in assets. While its administrative headquarters is based in Enola, PA, Members 1st serves its members and communities through its network of nearly 60 branch locations throughout Adams, Berks, Cumberland, Dauphin, Lancaster, Lebanon, Lehigh, Lycoming, Northampton, Perry, Union and York counties, as well as its robust digital banking and call center channels. To learn more about Members 1st, visit members1st.org or follow Sign Store Macon on Facebook, Instagram, LinkedIn and X. Courtney McFarland Communications Manager (717) 829-3776 [email protected] Daily Credit Union News - Straight to Your Inbox Join thousands of credit union industry professionals who start their day with the latest news, events and technology supporting the credit union industry.
Members 1st associates complete leadership program in partnership with Shippensburg U. Members 1st Federal Credit Union's first cohort of associates completed a leadership development program offered in partnership with Shippensburg University. According to a release, associates participated in programs designed to support leaders at different stages of their careers: the Frontline Leadership Credentialing program for emerging leaders and the Applied Leadership Skills for Mid-Level Leadership program. The programs provided participants with practical tools to strengthen communication, emotional intelligence, change management, employee engagement, and other leadership skills. "At Members 1st, we believe developing our associates is one of the most important investments we can make," Christy (Pavlakovich) Klinger, chief operating officer at Members 1st Federal Credit Union, said in a statement. "Watching our associates grow more confident, develop new skills and prepare for future leadership opportunities has been incredibly rewarding. "We're grateful to Shippensburg University for partnering with us to provide these meaningful learning experiences and help our associates continue building successful careers." The partnership reflects Members 1st's commitment to investing in associates and creating opportunities for personal and professional growth, per the release. "At Shippensburg University, we believe the strongest partnerships are those that create opportunities for people to grow, and Members 1st exemplifies that commitment," said Shippensburg University President Charles Patterson. "Their willingness to invest in their associates while collaborating with the university demonstrates the power of higher education and industry working together to strengthen our region's workforce. "We are proud to celebrate the associates who have completed the leadership development programs and grateful to Members 1st for their continued leadership and partnership." Members 1st Federal Credit Union is a member-owned, not-for-profit financial institution with over 630,000 members and $8 billion in assets. Based in Enola, Members 1st has nearly 60 branch locations throughout Adams, Berks, Cumberland, Dauphin, Lancaster, Lebanon, Lehigh, Lycoming, Northampton, Perry, Union, and York counties.
Members 1st Federal Credit Union celebrates recognition driven by people and purpose. Members 1st Federal Credit Union is being recognized for the way its associates support members and strengthen communities through meaningful, people-first work. Honors from community organizations, industry groups and regional publications reflect a consistent focus on building trust, creating opportunity and making a lasting difference. Recent Honors: * Members 1st was named Banking Partner of the Year by Thrive Housing/Scholars Inc., honoring the credit union's role in advancing housing-focused solutions and supporting programs that help create pathways for individuals and families. * Central Penn Business Journal recognized Eric Bush, Chief Financial Officer, and Jess Whitmyer, SVP of Finance/Controller, as Leaders in Business & Finance honorees in the Chief Financial Officer/VP of Finance and Controller/Director of Finance categories, respectively. The recognition highlights their leadership in strengthening financial operations, planning and organizational growth. * Central Penn Business Journal also recognized Christine (Pavlakovich) Klinger, Chief Operating Officer, as a Women of Influence Circle of Excellence honoree and Brenna Anderson, VP of Relationship Management Market Leader, as a Women of Influence honoree. Both awards celebrate leaders for strong professional contributions and community engagement. * City & State PA named Michelle Mowrer, VP of Retail Services, to its Forty Under 40 list, recognizing her as one of Pennsylvania's leaders and highlighting her impact on member experience, retail strategy and community connection. * Big Brothers Big Sisters of South-Central PA honored Angela Wiley, Principal Project Manager, with the BIG Impact Award for her commitment to mentorship, service and creating positive connections that support youth across the region. * Carley Evans, Relationship Manager/Officer, received the Friend of the Hive Award from Beahive Affordable Housing Outreach Inc. for her support of affordable housing outreach and her commitment to building strong community partnerships. * Kyle Cooper, Video and Animation Team Lead, and Nicholas Garisto, Multimedia Specialist, with support from Jesse Schwamb, SVP of Financial Planning and Analysis, received three Silver Telly Awards for videos that celebrated member appreciation, the credit union's 75-year legacy and personal member stories tied to milestone moments. "What makes these recognitions meaningful is the range of work they represent," said Michael Wilson, President & CEO of Members 1st Federal Credit Union. "They highlight associates leading with expertise, building community connections and finding creative ways to serve members. Together, these honors show the many ways our associates help move Members 1st forward." About Members 1st Federal Credit Union: Members 1st Federal Credit Union is a member-owned, not-for-profit financial institution with over 630,000 members and $8 billion in assets. With its administrative headquarters based in Enola, PA, Members 1st serves its members and communities through its network of nearly 60 branch locations throughout Adams, Berks, Cumberland, Dauphin, Lancaster, Lebanon, Lehigh, Lycoming, Northampton, Perry, Union and York counties, as well as its robust digital banking and call center channels. To learn more about Members 1st, visit members1st.org or follow Members 1st Partnership on Facebook, Instagram, LinkedIn and X.