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Quest Diagnostics

Operates nationwide clinical laboratory testing

Senior Phlebotomy / Training Specialist

Corporate & Technical TrainingConfirmed live in the last 24 hours
Full-timeColumbus, OH, USA

About the Job

Requirements

  • At least 5 years of experience conducting training needs analyses and designing, delivering, and evaluating skills training programs, preferably including technical skills.
  • Experience effectively managing internal and external training resources.
  • Demonstrated written communication and presentation skills.
  • Understanding of motivation and learning theories and current training methodologies.
  • Knowledge of establishing and measuring skill competencies.
  • Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
  • Strong technical, communication, presentation, interpersonal, training program development, and P&L skills.
  • Bachelor’s degree.
  • Six Sigma Certified Green Belt.
  • Ability to travel.
  • Ability to occasionally lift up to 25 pounds, sustain periods of focus and sitting or standing, manage stress, and handle multiple priorities in a high-volume setting.

Responsibilities

  • Consult with Patient Services to establish competencies for each role.
  • Conduct training needs analyses based on competencies, design curricula and courses, and deliver skills training programs.
  • Train and support other trainers in delivering skills training.
  • Measure and evaluate training results to assess effectiveness in supporting competencies.
  • Remain current on training and learning methodologies and tools.
  • Continuously review and modify training activities as needed in response to internal or external demands, including labor market conditions, regulations, healthcare protocols, customer needs, and technology.
  • Participate on cross-functional teams within and outside the Business Unit, including partnering with the Corporate Acquire the Specimen organization to deploy and track national Phlebotomist and Patient Services Management training in the Business Unit and collaborating on development of that training.
  • Assist with or advise on training and development needs of other functional groups, including leadership and management skills.
  • Analyze results data using Six Sigma principles to improve outcomes.
  • Assist with periodic reporting of metrics for strategic planning.
  • Contribute to the performance management process for trainers under the role's direction.
  • Assist other staff with presentations to maximize their impact.
  • Manage the training budget.
  • Travel to field sites to consult with trainers and other staff.

Desired Qualifications

  • Technical skills training experience is preferred.

About the Company

Quest Diagnostics

Operates nationwide clinical laboratory testing

Quest Diagnostics provides clinical laboratory testing and diagnostic services. It processes patient samples across a network of laboratories to run a broad menu of 3,000+ tests, including cancer diagnostics and anatomical pathology, and delivers interpretive reports through its medical staff. Tests are performed at its patient service centers, esoteric and rapid-response labs, and outpatient facilities, with results shared with clinicians via connected data systems. What sets Quest Diagnostics apart is its scale and scope: the world’s largest clinical lab network, the broadest test menu, a large team of MDs and PhDs for interpretation, and leadership in cancer diagnostics and pre-employment drug testing, plus extensive clinical trials testing. Its goal is to empower healthcare providers and patients with actionable diagnostic insights to identify, treat, and manage disease, inspire healthy behaviors, and improve health outcomes.

Company size
10,001+
Company stage
IPO
Headquarters
Secaucus, NJ
Founded
1967

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