RH

Luxury home furnishings retailer; direct-to-consumer

Associate Customer Experience

Checkout & Customer ServiceConfirmed live in the last 24 hours

Full-timeReading, UKNo salary listed

About the Job

Requirements

At least 1 year of experience in customer service is required; high-end furniture and luxury retail experience is preferred.
Maintain poise and confidence when interacting with high-end customers while preserving confidentiality.
Recognize and respond to multiple priorities.
Demonstrate analytical, problem-solving, and decision-making skills.
Be strategic, highly organized, and results-oriented.
Demonstrate excellent verbal and written communication skills.
Show commitment to quality and exceptional attention to detail.
Be proficient with Mac operating system, iOS devices, Microsoft Office, Salesforce, and Google applications.
Be willing to work a flexible schedule, including evenings, weekends, and holidays.
Be able to work productively remotely.
Be able to travel to the nearest gallery as needed.

Responsibilities

Represent the RH brand through polished communication, personal appearance, and professionalism.
Engage with customers to identify their needs and connect them with the best associates to deliver service and exceed expectations.
Collaborate with cross-functional partners and leaders to meet and exceed customer needs.
Build brand loyalty and revenue by developing knowledge of RH product offerings, processes, and systems.
Build and maintain relationships with an entrepreneurial spirit.
Qualify and educate potential design customers about services offered by RH Interior Design.

Desired Qualifications

Experience in high-end furniture and luxury retail.

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES

Live Our Vision, Values and Beliefs every day
Represent the RH brand through polished communication, personal appearance and professionalism
Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
Qualify and educate potential design customers on services offered by RH Interior Design

OUR REQUIREMENTS

1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
Poise and confidence to interact with high-end customers while maintaining confidentiality
People and relationship-driven
Driven to deliver first-class service and exceed customer expectations
Ability to recognize and respond to multiple priorities
Exceptional analytical, problem-solving and decision-making skills
Strategic, highly organized and results-oriented
Excellent verbal and written communication skills
Commitment to Quality with exceptional attention to detail
Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
Willingness to work a flexible schedule, including evenings, weekends and holidays

PHYSICAL REQUIREMENTS

Ability to be productive working remotely
Ability to travel to the nearest gallery as needed

About the Company

RH

Luxury home furnishings retailer; direct-to-consumer

RH is a luxury home furnishings retailer offering high-end furniture, lighting, textiles, and decor. Its products are sold directly to consumers online, in galleries, or via sourcebooks, and through RH Contract for B2B partnerships, with exclusive and reissued Modernist-inspired designs presented as curated collections. The company combines product sales with services like interior design consultations and on-site hospitality in galleries to create a cohesive brand experience. Its goal is to be the premier brand for luxury home environments by serving individual buyers and business partners and expanding internationally through its direct channels and contract division.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Corte Madera, CA
Founded: 1979

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