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Mercier Consultancy Group

Serbian Speaking Digital Trust and Safety Specialist

Risk & ComplianceConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent spoken and written Serbian is mandatory.
  • A valid EU passport is mandatory for relocation.
  • A strong interest in social media industry dynamics and digital ethics is required.
  • Excellent communication skills and ability to work in an on-site, professional environment in Sofia are required.
  • Resilience and ability to process diverse types of digital content with a focus on safety are required.
  • A high level of English proficiency is required to work effectively within the international office culture.

Responsibilities

  • Monitor and moderate user-generated content on social media platforms to ensure community guidelines are upheld.
  • Identify, analyze, and escalate emerging trends in online harm to protect the digital ecosystem.
  • Apply deep cultural understanding of the Serbian-speaking market to context-sensitive moderation tasks.
  • Collaborate with cross-functional teams to refine internal safety protocols and improve platform quality.
  • Handle sensitive reports with discretion, emotional intelligence, and analytical precision.
  • Ensure platform interactions remain professional and aligned with international social media safety standards.
  • Contribute to the continuous improvement of content policies based on real-time platform feedback.

About the Company

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