Full-Time

Customer Success Executive

Energy / Oil and Gas / Heavy Asset Industry

Confirmed live in the last 24 hours

Cognite

Cognite

501-1,000 employees

Industrial data management for asset-heavy industries

Data & Analytics
Industrial & Manufacturing
Enterprise Software

Senior, Expert

Houston, TX, USA

Hybrid position based in Houston, Texas.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • At least a bachelor’s degree in a relevant subject or work experience for the role
  • 5-10 years of experience leading customer engagements as an account manager, customer success manager, or related role
  • A rich understanding of customer success methodologies and practices, including (but not limited to) segmentation, customer journey, and customer health scoring
  • Commercial experience in renewals and/or upselling relevant enterprise B2B software
  • Confidence when running executive business reviews and engaging with C-level sponsors
  • Strong writing, presentation, and communication skills, including chairing meetings or hosting webinars
  • A proven track record in your industry and a strong network in your dedicated vertical
  • Knowledge of the heavy asset industry, such as oil and gas, power and utilities, or manufacturing
  • Supporting negotiations with multiple stakeholders
  • AMER - Ability to work from the Houston office, from customer sites throughout the greater Houston area, and throughout the US, with occasional flexibility to work from home
  • AMER - Ability and willingness to travel throughout the US 30-50% of the time, with occasional international travel, as required.
Responsibilities
  • Develop trusted advisor relationships with key stakeholders
  • Own relationships with executive sponsors, budget owners, and decision-makers
  • Understand the customer's values, goals, and vision, helping them realize the full potential of Cognite's products
  • Drive adoption and usage by aligning the solution with customer business goals
  • Identify and execute new use cases and expansion opportunities to additional customer sites
  • Contribute to customer’s success, focusing your expertise on assigned stages of the customer journey
  • Identify, nurture, and close upsell/cross-sell opportunities to expand customer lifetime value
  • Demonstrate value and lead renewal discussions to ensure customer retention and long-term partnerships, including negotiating and securing renewals for your assigned accounts
  • Collaborate with Account Executive (Sales) and Delivery Manager for customer introductions and relationship hand-offs
  • Cultivate customer champions and leverage their testimonials and case studies to promote brand awareness and drive new business. Build referenceability.
  • Support AE in closing new deals by sharing customer success stories
  • Partner with Sales Enablement to create customized materials for value tracking
  • Increase and maintain Customer Net Promoter Scores(NPS)
  • Nurture partners that are relevant to your portfolio of accounts into Cognite's customer reference program
  • Collaborate with the Cognite Global Value team in developing value roadmaps and customer success plans, charting a path to the customer’s desired outcome with Cognite software, leveraging a comprehensive understanding of Cognite's products
  • Developing an account strategy and maintaining an internal account plan to align Cognite cross-functionally around the account plans and needs
  • Own assigned accounts pipeline and forecast for all horizons
  • Carry expansion and renewal quotas according to assigned accounts
  • Communicate the product roadmap to customers, ensuring it meets the customer’s needs
  • Drive cross-functional collaboration with delivery teams and sales support functions to realize each customer’s value roadmap.
  • Serve as the “voice of the customer” to both product management and customer community management
  • Ensure customer engagement with newsletters, webinars, and events
  • Drive customer enablement through projects, Academy, Community, Support, and solution support
  • Identifying and assessing renewal risks for customers’ license subscriptions and collaborating with internal teams to mitigate risks
  • Assist with high-severity requests or issue escalations as needed
  • Proactively monitor customer metrics (e.g., product usage (MAU and DAU), Net Promoter Score (NPS), churn rate) to identify at-risk accounts and take proactive measures to maintain and improve customer health.
Desired Qualifications
  • Experience with data contextualization technology and software as a service (SaaS)
  • MEDDPICC and Command the Message experience
  • CRM experience (SalesForce and Gainsight, preferred)
  • A proven track record of turning red accounts green through a white-glove approach and partnership with customer stakeholders
  • Experience working at a high-growth scale-up organization
  • Demonstrated experience in engaging with teams across corporate functions
  • A self-sufficient character able to meet deadlines and manage changing priorities
  • An ability to thrive with limited structure
  • A results-oriented individual who thrives working in a fast-paced environment and maintains a calm approach when operating under pressure
  • Speak a language other than English with business fluency.

Cognite specializes in managing industrial data and facilitating digital transformation for industries that rely on physical assets, such as oil and gas, power and utilities, and manufacturing. Its main product, Cognite Data Fusion, integrates and organizes data from various sources, making it easier for businesses to analyze and utilize this information effectively. This process, known as data contextualization, enhances the relevance and usefulness of data for decision-making. Cognite operates on a software-as-a-service (SaaS) model, allowing clients to subscribe to its software, which provides a consistent revenue stream and access to ongoing updates. Additionally, Cognite offers consulting services to assist clients in optimizing their software use. The company's goal is to help asset-heavy industries improve their operations through better data management and digital solutions.

Company Stage

Series B

Total Funding

$219.2M

Headquarters

Bærum, Norway

Founded

2016

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cognite's partnership with Google Cloud enhances scalability and security for data management.
  • The launch of Cognite Embedded opens new innovation avenues for industrial software builders.
  • Cognite's joint venture with Saudi Aramco expands its influence in the MENA region.

What critics are saying

  • Emerging industrial AI startups pose a threat to Cognite's market share.
  • Geopolitical tensions could disrupt operations in key regions like the Middle East.
  • Reliance on cloud providers introduces risks related to data security and outages.

What makes Cognite unique

  • Cognite Data Fusion integrates and contextualizes data for asset-heavy industries.
  • Cognite offers a subscription-based SaaS model, ensuring continuous software updates.
  • Cognite's solutions enhance safety, sustainability, and efficiency in industrial operations.

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Benefits

Competitive Compensation + 401(k) with employer matching

Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents

Unlimited PTO + flexibility to enjoy it

Paid Parental Leave Program

Learning & Development Stipends

Global Mobility & Exchange Program

Company Paid Friday Lunch via DoorDash + Fully Stocked Fridges in the offices