Pacific Aviation

Provides airport ground handling and services

Supervisor

Customer SupportConfirmed live in the last 24 hours

Full-timeSeattle, WA, USANo salary listedIn-person

About the Job

Requirements

At least 6 months of passenger and customer service experience.
Expert knowledge of company methods, general procedures, and airline policies.
Ability to adapt to operational constraints and customer needs.
Ability to satisfy customer demands efficiently and effectively.
Ability to reflect on appropriate actions when faced with an unexpected event.
Preferably able to speak English and Japanese.
Availability to work 5 days a week.

Responsibilities

Manage and optimize ground staff allocation.
Verify staff presence and manage schedules.
Oversee integration of the methods necessary for flight handling.
Act as the commercial representative for the airline accounts.
Manage the efficient and timely setup of staff with all required equipment.
Ensure surveillance of check-in equipment.
Prepare and assist in team briefings and debriefings.
Ensure a smooth flight turnaround, from flight opening to departure.
Verify all flight actions.
Deliver on expected Quality Department objectives.
Follow operational procedures and applicable guidelines during and after the flight for which they are responsible.
Inform the Account Manager of any error related to flight handling.
Work with the Account Manager to inform airlines of errors that may prevent a high-quality flight turnaround.
Apply special circumstances and airline procedures while taking final operating handover instructions and service notes into account.
Report flight data on support sheets and required documentation for Pacific Aviation and the airline.
Act as guarantor during sessions where safety and security rules are enforced.
Monitor and ensure the professional appearance of agents and proper maintenance and storage of equipment.
Assist in daily staff flight briefings and debriefings.
Resolve team conflicts or exceptions to work standards tactfully and effectively.
Enforce and oversee compliance with the Safety policy and provide frontline staff with tools to support continuous improvement in safety performance and corporate safety culture.
Lead fact-finding investigations arising from workplace or operational incidents or accidents concerning employee health and safety or aviation safety.

Supervisor (JAL)

Pacific Aviation · Seattle, United States · Full-time · Posted 2026-05-08

Workplace: on_site

Department: Operations SEA

Description

Pacific Aviation's Japan Airlines is looking for a bright, ambitious, and motivated professional to join our team as Supervisor to help lead our team of ground staff through thoughtful and constructive leadership. If you love delighting customers in the travel industry and have a passion for front-line leadership, apply today!

SUMMARY

As Supervisor for Japan Airlines you will be in charge of a team of customer service agents. You will be responsible for ensuring the team is providing exceptional customer service, reporting and verifying flight actions, and ensuring all operational and safety procedures are followed. This position reports directly to the Account Managers.

Requirements

6 months in passenger and customer service experience
Expert knowledge of company methods, general procedures and airline policies
Adaptability to the constraints of the operation and to customers
Efficiently and effectively satisfy customer demands
Show reflection of actions to be taken when faced with an unexpected event
Preferable able to speak English/Japanese
Availability to work 5 days a week.

What you will do:

Manage and optimize ground staff allocation
Verify staff presence and manage schedules
Oversee the integration of all methods necessary for flight handling
Act as the commercial representative for the Airlines accounts
Manage the efficient and on-time set up of staff with all required equipment
Ensure the surveillance of check-in equipment
Prepare and assist in team briefings and debriefings
Ensure a smooth flight turnaround, from flight opening to flight departure
Verify all flight actions
Actively deliver on expected Quality Department objectives
Follow operations procedures, applicable guidelines during and after the flight for which they are responsible
Inform the Account Manager of any error relative to flight handling
Work with Account Manager to Inform Airlines of any errors that may prevent a high-quality flight turnaround
Effectively apply the special circumstances and airline procedures, whilst taking into account final operating handover instructions and service notes.
Report flight data on the support sheets and necessary documentation for Pacific Aviation and for the Airline
Be the guarantor during sessions where safety and security rules are enforced
Monitor and ensure the professional appearance of agents as well as the proper maintenance and storage of equipment
Assist in flight briefings and debriefings of staff each day
Tactfully and effectively resolve any team conflicts or exceptions to work standards
Enforce and oversee compliance with our Safety policy and provide all the necessary tools to respective frontline staff enabling continuous improvement of our Safety performance and our corporate Safety culture
Lead in fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning employee health and safety and/or general aviation Safety

Benefits

Hourly Pay Rate

Medical , Dental, Vision benefits

401k

Paid Time Off

Uniform

Parking discount

Paid Training

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About the Company

Pacific Aviation

Provides airport ground handling and services

Pacific Aviation provides airport ground handling services to major airlines, handling tasks such as baggage handling, passenger assistance, and aircraft servicing. These services are delivered through contracts with airlines at key U.S. airports (e.g., Los Angeles, San Francisco, Seattle-Tacoma), enabling efficient and reliable ramp operations. The company works with a dedicated workforce to ensure high-quality service and customer satisfaction, and it aims to grow its footprint by expanding to additional airports across the United States. The core goal is to offer dependable, scalable ground services that support airline operations and improve the overall passenger experience.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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