Operations Manager

Be at the heart of our mission to become the world's most customer centric Healthcare company! 

We’re on the lookout for a passionate and experienced Operations Manager to join BupaMedical. In this pivotal role, you’ll work closely with the National Operations Manager and wider Bupa Medical team, overseeing the operational efficiency, financial performance, and overall success of a group of Medical Centres. If you're driven by purpose and thrive in a collaborative, values-led environment, this is your next big move!

The Operations Manager will support and lead Practice Managers to maximise the profitability, retention, revenue growth and customer satisfaction and is accountable for developing the skills & capabilities of the team to succeed through rigorous business planning, analysis, process improvement, innovation, and strong functional management.

This is a full-time permanent position based in Melbourne with travel required to our centres across Vic, Qld and NT.

How will I help?

• Lead initiatives to improve centre performance and cost efficiency across Bupa Medical Centres. Focus on increasing clinician utilisation, patient volume, GP engagement, and operational effectiveness at both site and regional levels.
• Develop and implement strategies to optimise network performance and reduce costs. 
• Lead targeted interventions to improve clinician utilisation, patient volume, and GP attraction and retention. 
• Set clear KPIs for each clinic and ensure accountability through coaching and support.
• Provide guidance and mentorship to Practice Managers and centre teams on people leadership and development. Conduct regular performance reviews, set goals, offer ongoing feedback and develop and lead engagement initiatives to ensure a positive, highly engaged working environment for centre team members.
• Support centres in meeting accreditation standards and maintaining compliance in line with regulatory and Bupa standards.
• Act as the primary relationship manager for self-employed GPs, fostering strong relationships and retention, working closely with recruitment colleagues to positively engage and onboard new GPs.
• Enhance patient care by standardising processes and monitoring key metrics such as satisfaction, feedback, and reviews, and take prompt action to address any issues.
• Work closely with the National Operations Manager, Bupa Medical Leadership team and wider Bupa business to implement business strategies and change initiatives.
• Develop and manage annual budgets for each clinic. Analyse financial data to improve revenue and reduce expenses.
• Serve as the key contact for internal and external stakeholders, including patients, providers, community groups, and regulators. 
• Represent Bupa Medical at meetings, conferences, and events.

Why work at Bupa?
 We keep our people smiling by helping them improve their lives in and outside of the office. 
 We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.
 As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. 

What do I need?

• Proven experience in a leadership role within healthcare, with previous experience in multi-site management or within a similar role. 
• Excellent communication, interpersonal, and relationship-building abilities, with a customer-centric approach. 
• Solid understanding of healthcare industry trends, regulations, and best practices related to primary healthcare. 
• Bachelor’s degree in business, Healthcare Management or a related field (desired, but not essential).
• Exceptional leadership and team management capabilities, with a track record of developing and motivating high-performing teams. 
• Analytical mindset with the ability to interpret data, analyse trends, and make data-driven decisions. 
• Demonstrated financial acumen with a solid commercial mindset
    

About Bupa Asia Pacific:

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.
 

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
 
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis

Location

Melbourne Office (33X)

Recruiter

Rheane Foster