Publicis Groupe

Runs advertising and digital transformation services

Digital Operations Coordinator

Project ManagementConfirmed live in the last 24 hours

Full-timeLisbon, PortugalNo salary listed

About the Job

Requirements

A licenciatura in Marketing, Communication, Management, Digital Business, or a similar field is required.
At least 4 to 6 years of experience in Project Management, Digital Operations, Client Services, or Account Management is required.
Proven experience in a creative, digital, or media agency, or in consulting, is required.
Experience managing multinational clients and internationally scoped projects is required.
Experience coordinating multidisciplinary teams and multiple stakeholders is required.
Strong knowledge of project management is required.
Understanding of the digital ecosystem and the different marketing disciplines is required.
Ability to manage complex initiatives with multiple dependencies is required.
Fluency in English is required.
Excellent communication and influencing capabilities are required.
Ability to build relationships with senior stakeholders is required.
Strong client and results orientation is required.
Strong organization and planning capabilities are required.
Proactivity, autonomy, and ownership are required.
Ability to work in dynamic and international environments is required.

Responsibilities

Act as the main operational point of contact for multiple client brands.
Build and maintain trusted relationships with local and global stakeholders.
Participate in alignment meetings with international teams and ensure effective implementation of global guidelines across local markets.
Ensure clear and effective communication between the client, local teams, and global coordination teams.
Prepare status reports, progress presentations, and action plans tailored to different stakeholder levels.
Work closely with global account teams to ensure execution plans align with the defined international strategy.
Coordinate local implementation of global campaigns, initiatives, and projects.
Ensure sharing of best practices, processes, and learnings across markets.
Identify risks, dependencies, and escalation needs with global teams.
Ensure consistent quality of deliverables and compliance with the account’s international standards.
Coordinate end-to-end digital projects from briefing through final delivery.
Define timelines, priorities, resources, and dependencies.
Manage multiple projects simultaneously across different brands and stakeholders.
Monitor timelines, quality, budgets, and achievement of project objectives.
Anticipate risks and implement corrective actions when necessary.
Coordinate multidisciplinary teams across Creative, Production, Data, CRM, Social Media, and WebOps.
Ensure alignment between the different teams and areas involved in each project.
Facilitate collaboration between local teams, Centres of Excellence, and international stakeholders.
Foster a culture of operational excellence and continuous improvement.
Ensure operational implementation of digital campaigns, platforms, websites, content, and integrated marketing initiatives.
Monitor performance and operational efficiency indicators.
Ensure compliance with processes, workflows, and quality standards defined by the agency and the client.
Identify opportunities for process optimization and automation.

Desired Qualifications

Previous experience with global or regional accounts is valued.
Experience coordinating projects involving multiple markets is an advantage.

Company description

About Publicis Groupe

Publicis Groupe, the world's second-largest communications group, is a solutions platform that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy known asThe Power of One, it puts clients at the center by promoting the growth of their business through creative agencies such as Publicis, Leo Burnett, Publicis Health, Wysiwyg, Nurun, and Digitas, along with media agencies like Zenith, Starcom, Spark, and Performics, and areas of transversal knowledge.

Publicis Groupe links Creativity, Technology, and Data, offering a value proposition that effectively connects brands and consumers.

Overview

The Digital Operations Coordinator will be responsible for the operational coordination of multiple brands for one of the agency’s strategic clients, ensuring the efficient implementation of digital projects, effective client relationship management, and seamless collaboration between local and international teams.

This role will have a strong focus on project management, multidisciplinary team coordination, and stakeholder management, including regular interaction with the client’s global teams and the Publicis network. The Digital Operations Coordinator will ensure strategic and operational alignment, as well as consistency in project execution across different markets.

Responsibilities

Client & Stakeholder Management

Act as the main operational point of contact for multiple client brands.
Build and maintain trusted relationships with local and global stakeholders.
Participate in alignment meetings with international teams, ensuring the effective implementation of global guidelines across local markets.
Ensure clear and effective communication between the client, local teams, and global coordination teams.
Prepare status reports, progress presentations, and action plans tailored to different stakeholder levels.

Global Coordination

Work closely with global account teams, ensuring execution plans are aligned with the defined international strategy.
Coordinate the local implementation of global campaigns, initiatives, and projects.
Ensure the sharing of best practices, processes, and learnings across markets.
Identify risks, dependencies, and escalation needs with global teams.
Ensure consistent quality of deliverables and compliance with the account’s international standards.

Project Management

Coordinate end-to-end digital projects, from briefing through to final delivery.
Define timelines, priorities, resources, and dependencies.
Manage multiple projects simultaneously across different brands and stakeholders.
Monitor timelines, quality, budgets, and achievement of project objectives.
Anticipate risks and implement corrective actions whenever necessary.

Team Coordination

Coordinate multidisciplinary teams across Creative, Production, Data, CRM, Social Media, and WebOps.
Ensure alignment between the different teams and areas involved in each project.
Facilitate collaboration between local teams, Centres of Excellence, and international stakeholders.
Foster a culture of operational excellence and continuous improvement.

Digital Operations

Ensure the operational implementation of digital campaigns, platforms, websites, content, and integrated marketing initiatives.
Monitor performance and operational efficiency indicators.
Ensure compliance with the processes, workflows, and quality standards defined by both the agency and the client.
Identify opportunities for process optimisation and automation.

Qualifications

Licenciatura em Marketing, Comunicação, Gestão, Digital Business ou área similar.

Mínimo de 4 a 6 anos de experiência em Project Management, Digital Operations, Client Services ou Account Management.

Experiência comprovada em ambiente de agência criativa, digital, media ou consultoria.

Experiência na gestão de clientes multinacionais e projetos com dimensão internacional.

Experiência na coordenação de equipas multidisciplinares e múltiplos stakeholders.

Competências Técnicas

Sólidos conhecimentos de gestão de projeto.

Compreensão do ecossistema digital e das diferentes disciplinas de marketing.

Capacidade de gestão de iniciativas complexas com múltiplas dependências

Competências Comportamentais

Excelentes capacidades de comunicação e influência.

Capacidade de relacionamento com stakeholders séniores.

Forte orientação para cliente e para resultados.

Elevada capacidade de organização e planeamento.

Proatividade, autonomia e sentido de ownership.

Capacidade para trabalhar em ambientes dinâmicos e internacionais.

Requisitos Adicionais

Fluência em inglês (obrigatório).

Experiência prévia em contas globais ou regionais será valorizada.

Experiência em coordenação de projetos envolvendo vários mercados é uma mais-valia.

Additional information

Why Join Us

Because we offer reasons such as:

🚀 Growth Opportunities: You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills.
📚 Free Online Training: You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform, Marcel.
🥇 Partner Certifications: You'll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon.
🌍 Work from anywhere: Telecommute up to 6 weeks from over 100 countries with our WorkYourWorld program.
✨ Work-Life Balance: Enjoy a hybrid model with up to two days working from home. Full remote during Easter, Christmas, and 3 weeks in Summer. Flexible work start schedule.

At Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals regardless of their background. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual’s status in any group or class protected by law.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.

This opportunity does not provide relocation support.

About the Company

Publicis Groupe

Runs advertising and digital transformation services

Publicis Groupe runs advertising, media buying and digital transformation services for companies that want to reach consumers, coordinate campaigns and improve their business systems. Its agency network includes creative and media specialists, while Publicis Sapient builds and modernizes the technology behind clients' operations. Epsilon adds customer data and marketing technology that connect brands with audiences and measure campaign results. Clients pay for consulting, campaign creation and execution, with production and media costs billed through alongside the group's service work. Founded in 1926, Publicis Groupe is headquartered in Paris, France.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1926

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