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Full-Time

Cockroach Database Administrator

Posted on 7/11/2024

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Data & Analytics
Consulting
Enterprise Software
AI & Machine Learning

Mid

Remote in UK

Category
System Administration
IT & Security
Required Skills
Communications
SQL
Linux/Unix
Requirements
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in database administration, with a focus on CockroachDB.
  • Proficiency in SQL and experience with database performance tuning and optimization.
  • Strong understanding of database security practices.
  • Experience with database backup and recovery procedures.
  • Familiarity with Linux/Unix operating systems.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and collaboration abilities.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
Responsibilities
  • Install, configure, and maintain CockroachDB clusters.
  • Monitor database performance and ensure high availability and security.
  • Perform routine database maintenance tasks, including backups, restores, and upgrades.
  • Troubleshoot and resolve database-related issues.
  • Optimize and tune database performance for maximum efficiency.
  • Implement and manage database security measures.
  • Collaborate with development and operations teams to design and implement database solutions.
  • Document database configurations, procedures, and policies.
  • Stay updated with the latest developments and best practices in CockroachDB and database administration.

Five9 provides cloud-based contact center solutions that help businesses manage customer interactions more effectively. Its main products include tools for advanced call routing, predictive dialing, and Interactive Voice Response (IVR) self-service, which streamline both inbound and outbound communications. Unlike many competitors, Five9 operates on a subscription model, allowing clients to pay monthly or annually without long-term contracts, making it a flexible option for businesses of all sizes. The company aims to enhance customer service operations while ensuring high standards of security and data protection. With a global presence, particularly in Southeast Asia, Five9 focuses on delivering scalable solutions that cater to various industries.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

6%

1 year growth

11%

2 year growth

22%
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Simplify's Take

What believers are saying

  • Being named a Leader in the 2024 IDC MarketScape for Contact Center-as-a-Service Applications Software highlights Five9's industry leadership.
  • Winning the 2024 'Workforce Innovation of the Year' award at the Customer Contact Week (CCW) Excellence Awards showcases Five9's commitment to innovation.
  • Record Q1 revenue and signing the largest deal yet with a Fortune 50 financial services company indicate strong financial performance and growth potential.

What critics are saying

  • The competitive landscape in the contact center solutions market is intense, with numerous players vying for market share.
  • Dependence on subscription-based revenue can be risky if customer churn rates increase or if there is a downturn in the economy.

What makes Five9 unique

  • Five9's focus on cloud-based contact center solutions with advanced features like predictive dialing and IVR sets it apart from traditional on-premise systems.
  • The company's subscription-based model offers flexibility and scalability, making it attractive to businesses of all sizes without long-term commitments.
  • Five9's strong emphasis on security and data protection ensures high standards of reliability and scalability, crucial for global operations.
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