All Accor

Global hotel management, franchising, loyalty program

F&B Service Executive

Food & Beverage Operations ManagementUpdated on Nov 11

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

A degree or diploma in hotel management is required.
At least one year of relevant experience in a similar capacity is required.
Good communication and customer contact skills are required.
The employee must maintain a well-presented and professionally groomed appearance.

Responsibilities

Lead and coordinate all departmental team activities, driving operational excellence and strategic planning across assigned areas.
Oversee preparation and service delivery to maintain food and beverage quality standards in accordance with established recipes and specifications.
Address guest complaints, requests, and inquiries promptly and professionally.
Escalate matters affecting the hotel's interests to management for resolution.
Partner with the Head of Department for Food and Beverage Service to drive sales growth through innovative events and food festivals tailored to the assigned outlet.
Maintain quality control, hygiene, health, and safety standards across operational areas.
Manage outlet operations within approved budgetary parameters and maintain legal compliance.
Promote excellence in service delivery, safety, security, and adherence to organizational policies.
Model company uniform and hygiene standards for the team.
Deliver consistent, high-quality work across operational areas.
Develop innovative product and service offerings to delight guests.
Take on additional responsibilities assigned by management.
Build cross-departmental relationships to improve cooperation, productivity, team morale, and guest service outcomes.
Develop staff capabilities, promote teamwork, and foster a positive work environment.
Improve guest satisfaction and organizational profitability through resource optimization and team engagement.
Train staff on established procedures and safety protocols to ensure competency and workplace safety.
Identify and implement cost-effective resource solutions and educate the team on financial responsibility and operational efficiency.

Job Description

Prime Function

Lead and coordinate all team activities within the department, driving operational excellence and strategic planning across all assigned areas.
Maintain exceptional food and beverage quality standards by overseeing preparation and service delivery according to established recipes and specifications.
Champion guest satisfaction by promptly addressing complaints, requests, and inquiries with professionalism and care.
Escalate any matters affecting Hotel's interests to Management for timely resolution.

Operational Management

Partner with the HOD - Food & Beverage Service to drive sales growth through innovative events and food festivals tailored to your assigned outlet.
Uphold rigorous quality control, hygiene, and health and safety standards across all operational areas.
Manage outlet operations efficiently within approved budgetary parameters while maintaining full legal compliance.
Foster a culture of excellence in service delivery, safety, security, and organizational policy adherence.
Lead by example, promoting company uniform and hygiene standards throughout your team.
Deliver consistent, high-quality work across all operational aspects, setting the benchmark for excellence.
Delight guests through trend-setting and innovative product and service offerings.
Take ownership of additional responsibilities as assigned by Management.

People Management

Build strong cross-departmental relationships across Hotel to maximize cooperation, productivity, team morale, and guest service outcomes.
Inspire and develop staff capabilities to drive departmental success, foster teamwork, and create a positive work environment.
Drive guest satisfaction and organizational profitability through strategic resource optimization and team engagement.
Provide comprehensive training on established procedures and safety protocols, ensuring team competency and workplace safety.

Financial Management

Identify and implement cost-effective resource solutions while educating your team on financial responsibility and operational efficiency.

Qualifications

Degree or diploma in hotel management
Minimum 1 year of relevant experience in a similar capacity
Good communication and customer contact skills
Well-presented and professionally groomed at all times

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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