Digital Operations and Analytics Manager

Working Hours/Days

M-F 7 am - 3:30 pm, weekends as needed

Overview

The Digital Operations and Analytics Manager uses data, technology, and process improvement to strengthen performance across Altorfer Power Systems. The role develops actionable analytics while helping implement and drive adoption of digital applications, approved artificial intelligence capabilities, and workflow automation that improve team effectiveness and customer outcomes.

Working alongside department leaders, IT, and technology partners, the manager identifies improvement opportunities, develops reporting and analytical solutions, coordinates selected technology implementations, and helps employees incorporate new tools into everyday workflows. The role balances analytics, implementation, adoption, training, data quality, and continuous improvement. Priorities and resources are aligned with division leadership to maintain focus and convert selected opportunities into measurable operational and customer benefits.

Basic Duties

Key Responsibilities

• The position’s responsibilities are generally allocated across the following areas. The percentages represent the expected overall balance of the role and may vary based on business priorities and active initiatives.
• Analytics, performance reporting, and follow-up, approximately 25%. Develop and improve priority reports, dashboards, recurring reporting solutions, and analytical tools. Analyze trends, performance gaps, and improvement opportunities; translate findings into practical recommendations; and work with department leaders to establish follow-up actions, monitor progress, and report results. Coordinate with IT and other resources when technical support or data access is required. Partner with Product Support, Packaging, Logistics, Sales, Power Rental, Data Center, and other functions to understand business needs, define reporting requirements and performance measures, and identify opportunities to improve decisions and operating performance.
• Technology implementation and process improvement, approximately 25%. Coordinate selected application implementations, system enhancements, integrations, approved AI-enabled solutions, and workflow automation initiatives. Evaluate current workflows, define business requirements and acceptance criteria, support testing and rollout, and coordinate technical delivery with IT, NAXT Development, Caterpillar, and other technology partners. Help establish improved workflows and document the operating practices required to sustain them.
• Application adoption, training, and user enablement, approximately 25%. Develop strong working expertise in priority applications and approved AI and automation capabilities. Identify adoption barriers; coordinate role-based training, onboarding, job aids, and communications; monitor utilization; and help departments incorporate technology into everyday workflows. Coordinate with internal specialists, Caterpillar resources, and other technology partners to improve employee effectiveness and customer value. Support customer onboarding where applicable and establish a clear transition to designated department users, IT, or application-support resources for routine assistance following implementation. Priority Caterpillar applications may include CAT Inspect, CAT Interact, CAT Central, and PCC.
• Opportunity identification and roadmap management, approximately 15%. Develop and maintain a prioritized roadmap of analytics, technology, automation, and process-improvement initiatives across Power Systems. For each initiative, define the expected operational or customer outcome, implementation requirements, adoption approach, measurable benefits, proposed timing, resource needs, dependencies, and responsible business owner. Align priorities with division leadership and communicate progress, competing priorities, risks, and resource needs.
• Data quality and governance, approximately 10%. Coordinate common data definitions, reporting standards, data-quality measures, and monitoring practices with department leaders and IT. Identify data issues, clarify their operational impact, and support corrective actions. Department leaders retain accountability for accurate data entry, employee compliance, and adherence to agreed business processes. IT retains responsibility for technical data architecture, system security, integrations, access controls, and technical support.
• Shared accountability. The Digital Operations and Analytics Manager facilitates implementation, adoption, analytical follow-up, and continuous improvement. Department leaders retain accountability for process ownership, employee participation, operating decisions, and business results. IT retains responsibility for technical architecture, cybersecurity and information security, system integrations, infrastructure, access administration, and ongoing technical support. Initiative-specific responsibilities and support transitions should be agreed upon as part of implementation planning.
• Results and continuous improvement. Establish and monitor agreed measures for reporting performance, implementation effectiveness, utilization, sustained adoption, employee effectiveness, operational improvement, and customer impact. Gather feedback, identify needed adjustments, and document repeatable practices that can be applied across Power Systems.

Success measures may include:

• Quality, timeliness, reliability, and business use of priority reporting
• Completion of agreed follow-up actions by the responsible business owners
• Application utilization and sustained adoption within intended user groups
• Documented time savings, error reduction, and workflow improvement
• Improvement in employee effectiveness and ease of completing priority work
• Improvement in customer responsiveness and customer experience
• Realization of the measurable benefits established for approved initiatives.
• Additional duties as assigned.

Qualifications

• Bachelor’s degree in Data Analytics, Information Systems, Business Intelligence, Business, Engineering, Operations, or a related field, or an equivalent combination of relevant education and experience.
• Demonstrated experience in data analytics, reporting, or digital business improvement, including successful delivery of projects with measurable results.
• Experience developing reports, dashboards, or recurring reporting solutions and translating business data into actionable recommendations.
• Ability to understand operational workflows, define business requirements, and identify opportunities to standardize and improve processes across functions.
• Experience identifying data quality issues and working with business teams to improve data collection, definitions, or data-entry practices.
• Strong project management, prioritization, problem-solving, communication, and collaboration skills, including the ability to coordinate initiatives through influence.
• Ability to communicate effectively with technical and nontechnical stakeholders; facilitate cross-functional decisions; and support employees through changes in applications, workflows, reporting practices, and job expectations.
• Experience with Power BI, SQL, data modeling, or comparable analytics and reporting tools preferred.
• Experience with technology implementation, workflow automation, application adoption, role-based training, user onboarding, or change enablement preferred.
• Familiarity with Caterpillar digital applications or equipment dealership operations preferred; ability and willingness to develop expertise in priority applications required.
• Experience evaluating or applying approved AI-assisted business processes, intelligent automation, or similar productivity technologies preferred.
• Demonstrated ability to translate operational needs into business requirements, implementation plans, adoption activities, and measurable outcomes.
• Must possess a valid driver’s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Altorfer Industries offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave        
• Paid Time Off: Prorated 80 hours of PTO
• Education Assistance
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: $85,000 - $125,000 annually

Posted Min

USD $85,000.00/Yr.

Posted Max

USD $125,000.00/Yr.

Physical Requirements/Working Conditions

This position works in an office environment. May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or frequent use a keyboard to communicate through written means. Some walking and lifting up to 20 lbs. may be required. Occasional travel to other Altorfer locations is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer? At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and the opportunity to work with a remarkable team of people.

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