JP Morgan Chase

Runs a consumer bank and an investment bank

Trader Voice Infrastructure Engineer

IT OperationsConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

At least 5 years of experience in Trader Voice Engineering.
Knowledge of Trader Voice systems, including IPC systems, Hoots, Private Lines, and Cloud9.
Deep expertise in Session Initiation Protocol (SIP) and Voice over Internet Protocol (VoIP) telephony.
Experience running software in a Virtual Desktop Infrastructure (VDI) environment.
Experience running virtual machines (VMs) in VMware ESXi and Kernel-based Virtual Machine (KVM) environments.
Experience with database technologies, including MySQL and Microsoft SQL Server, along with administration and query search operations.
Understanding of Cisco telephony, Microsoft Teams, and Skype for Business applications.
Understanding of private wires and Hoot Networks.
Understanding of voice recording systems, including NTR, NTRX, and Compass.
Knowledge of standard methodologies for service delivery, including Agile, Information Technology Infrastructure Library (ITIL), and Information Technology Service Management (ITSM).
Experience working in technology at a financial institution.

Responsibilities

Deliver Trading Voice services, primarily through engineering, assisting operations teams, monitoring, and controls.
Manage and monitor the Trading Voice infrastructure.
Perform ready-for-business checks.
Provide Level 3 (L3) engineering support and troubleshoot Trading Voice-related issues.
Certify new software releases and assess new features.
Adhere to internal controls and procedures.
Ensure deadlines and service-level agreements (SLAs) are met.
Participate in the change process for production activities and review vendor-provided statements of work (SoWs).
Liaise with external partners and vendors for support and change management.
Escalate issues to management promptly when they arise.

Desired Qualifications

Document, plan, and manage platforms throughout their life cycle.
Work independently and as part of a cross-functional global team.
Apply strong problem-solving skills.
Learn and adapt to new technology skill sets.
Provide strong customer service and interpersonal support.
Be detail-oriented and organized.

Focusing on management and product monitoring, health checks delivery, technical support and testing of the Trading Voice infrastructure.

Trader Voice role is to provide technology leadership for developing, integrating, and supporting Client Health’s Technology Voice Services. This position will require deep domain knowledge which will provide advanced technical experience related to voice design, implementation, and migrations. This individual is expected to understand common industry voice technology and methodologies to implement Trader Voice platforms in an enterprise setting.

Job responsibilities

Responsible for the delivery of a range of Trading Voice services into the Company. Primarily this involves Engineering, assisting operation teams, monitoring, controls.
Management and monitoring of the Trading Voice infrastructure.
Perform ready for business checks.
L3 Engineering and Troubleshooting any Trading Voice related issues.
Certify new Software releases and assess new features.
Adhere to Internal Controls and procedures.
Ensure deadlines and SLA are met.
Be part of the change process around production activities and review Vendor Provided SoWs.
Liaise with external partners and vendors for support and change management.
Ensuring appropriate escalation to management as soon as an issue is escalated.

Required qualifications, capabilities, and skills

5+ Years’ experience in Trader Voice Engineering
Knowledge of Trader Voice systems (IPC systems, Hoots, Private Lines, Cloud9 …etc.)
Deep SIP protocol and VoIP Telephony expertise
Experience with running software in a VDI environment
Experience with running VMs on ESXi and KVM environment
Experience with database technologies (MySQL, MS SQL), administration and query search operations.
Understanding of CISCO telephony, MS Teams, Skype for Business applications.
Understanding of Private wires and Hoot Networks
Understanding of Voice Recording NTR, NTRX, Compass systems

Preferred qualifications, capabilities, and skills

Detailed-oriented and organized.
Ability to work independently and as a part of a cross-functional global team.
Professional experience, documenting, planning, and managing platforms through their life cycle.
Strong problem-solving skills.
Desire to learn and adapt to new technology skillsets.
Strong customer-service and interpersonal skills.
Knowledge of standard methodologies of Service Delivery (Agile, ITIL, ITSM)
Experience of working in a financial institution in technology

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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