Network Support Specialist

Job Description

The Network Support Specialist plays a key operational role within the team, acting as the primary point of contact for network partners across their full lifecycle—from acquisition and onboarding to ongoing support—while ensuring accurate system data and providing essential administrative support.

Key Responsibilities:

• Lead Management: Support lead qualification for partnership opportunities, maintain CRM pipeline accuracy, and assist with outbound sales follow‑up activities.
• Onboarding to New Partner – Integration and Setup: Manage the end‑to‑end onboarding process, including contracts, master data validation, system access, training coordination, and partner setup across all relevant platforms.
• Ongoing Operations & Maintenance: Act as the central point of contact for partners, providing operational, system, campaign, and technical support across a wide range of topics.
• Data Management and System Administration: Ensure data accuracy and integrity across multiple systems, perform data quality checks, generate reports, and ensure GDPR‑compliant data handling.
• Collaboration and Communication: Work closely with Field Force, Marketing, IT, and external partners to support partner performance, resolve issues, and drive continuous improvement.

Working pattern:

• 40 hours / week
• Hybrid working model 
• Location: Madrid 
• Permanent contract 

Qualifications

• Vocational training or Bachelor’s degree in Business Administration, Office Management, or a related field; relevant customer service or IT certifications are a plus.
• 2–4 years of experience in customer support, back‑office, or service desk roles, with exposure to onboarding, customer lifecycle management, and multi‑stakeholder environments.
• Native Polish and professional‑level English are required.
• Strong experience working with CRM systems, data management, ticketing tools.
• Good understanding of system access management, basic IT troubleshooting, and data protection requirements (GDPR); automotive or dealer network experience is an advantage.
• Highly organized, customer‑focused professional with strong communication, problem‑solving, and collaboration skills, able to manage multiple priorities in a dynamic environment.

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: 

• Consumer Engagement 

• Parts, Accessories & Service Performance 

• Actionable Insights 

• Repair Optimization & Compliance 

• Learning Solutions 

• Distribution & Sales Performance 

Our proven track record means that we now partner with almost every car manufacturer on the market. 

The MSX Purpose 

To empower Movers and Makers to thrive in our ever-changing world 

The MSX Mission 

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. 

The MSX Vision 

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.