Benefits Coordinator

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Benefits Coordinator is responsible for providing administrative and customer service support across all Benefit programs, including health and welfare, retirement, time and absence, and well-being, under the guidance and support of Senior Benefits Managers and the Director of Total Rewards.

Essential Job Functions:

• Support the daily administration of all Total Rewards programs, including health and welfare, retirement, time and absence, and well-being initiatives.

• Review staff timecards for accuracy and completeness in preparation for bi-weekly and semi-monthly payroll processing.

• Monitor benefit enrollments and changes (e.g., new hires, life events, terminations) to ensure completion within designated deadlines.

• Process benefit elections and changes in vendor and HR system, ensuring timely updates and accurate coverage and contribution details.

• Utilize the firm’s self-service and HR system to generate notices, updates, and reports for relevant administrative departments.

• Prepare and maintain files and records, ensuring accuracy, compliance, and confidentiality.

• Respond to and help resolve Total Rewards and benefits inquiries including health and welfare, retirement, time and absence, and well-being questions from lawyers and staff, escalating complex issues as appropriate.

• Support team leadership in administering leave of absence and time away programs, including tracking, documentation, and communication.

• Assist in coordinating well-being programs and initiatives, including communications, registrations, and participation tracking.

• Assist with the preparation and distribution of quarterly and other periodic Total Rewards and benefits communications and mailings, including open enrollment materials and program announcements.

• Collaborate with internal and external clients, including HR and benefits and Total Rewards team members, vendors, and other firm departments, to complete assignments and resolve issues.

• Contribute to fostering an environment of superior customer service to all firm personnel.

• Maintain the highest level of discretion and professionalism when handling sensitive employee information.

• Maintain a high level of accuracy and attention to detail when entering and reconciling benefits and Total Rewards data across HR platforms and vendor systems.

• Occasional overtime may be required.

• Maintain strict confidentiality of all firm and employee information.

Knowledge, Skills and Abilities:

• Willingness to learn and develop skills in all areas of Total Rewards (health and welfare, retirement, time and absence, and well-being).

• Strong customer service and communication skills with the ability to work professionally with lawyers, staff, vendors, and, as appropriate, clients.

• Ability to multi-task, prioritize workflow, and complete tasks under time constraints in a fast-paced environment.

• Computer proficiency in Microsoft Office products (e.g., Outlook, Word, Excel, PowerPoint) and experience working in HR and/or benefits and Total Rewards administration systems.

• Demonstrate the ability to work effectively within a team environment and build collaborative working relationships.

• Foundational knowledge of pertinent federal and state regulations affecting employee benefit programs (e.g., ERISA, COBRA, HIPAA, FMLA, ACA, ADA), with a willingness to learn and stay current in these areas.

• Exceptional written and verbal communication skills with the ability to effectively communicate and present information.

• Ability to respond to questions from attorneys, staff, clients, vendors, and the public in a professional manner.

• Ability to interpret and apply a variety of instructions furnished in written, verbal, diagram, or schedule form.

• Demonstrate initiative in learning firm policies, Total Rewards programs, and relevant compliance requirements.

• Ability to work independently and collaboratively as part of team to support consistent, efficient workflows.

• Ability to self-manage and work effectively in a remote, hybrid, and in-office environment.

• Proficient in Microsoft Office.

Education and/or Experience: 

• Bachelor's degree from an accredited college or university required, preferably in Human Resources, Business, or a related field.

• Prior experience in HR, benefits, or Total Rewards required

• Minimum three (3) years of related experience in leave administration, work time calculations, and HR systems strongly preferred.

#LI-Hybrid

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at [email protected].

Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience.