Investigations Support Specialist

Overview

The Investigations Support Specialist performs Level 1 case management, research, and documentation related to external fraud investigations within the Investigations Unit of the Financial Crimes Prevention (FCP) Fraud Division. The Specialist reviews and triages reported fraud incidents , gathers required information, documents findings, and routes or assigns cases in accordance with established procedures. This work includes, but is not limited to, check fraud, wire fraud, new account fraud, identity theft, and fraud-monitoring alerts. The Specialist contributes to the protection of the Bank and its clients through accurate research, analysis, and detailed recordkeeping.

This role frequently interacts with clients, internal business partners, financial institution partners, and law enforcement to validate high-risk transactions, gather case information, and carry out established actions to mitigate financial, operational, and reputational risk. The position requires strict adherence to regulatory requirements , internal policies, documented procedures, and defined escalation requirements, including Regulation E, Regulation CC, Regulation GG, Regulation V, FCRA, the FACT Act, the Bank Secrecy Act, NACHA Rules, and Visa Operating Rules.

What You'll Do:

• Research and process assigned Level 1 fraud cases, including Red Flags referrals, check verification, endorsement issues, and related matters, ensuring timely documentation and concise case summaries in accordance with established procedures and escalation requirements.
• Enter fraud cases received from front-line and operational areas into the fraud detection tool, verify that case data is complete and accurate, and gather required documentation so cases are ready for assignment to the Investigations Unit.
• Monitor the Fraud Investigation Inbox and respond to inquiries related to fraud cases.
• Process recovery requests from other financial institutions for check fraud claims and maintain accurate tracking of pending items.
• Conduct assigned case research, gather evidence, perform preliminary analysis, and maintain investigative records for review by Fraud Investigators.
• Prepare investigative materials for case progression and reporting by conducting research and compiling supporting data.
• Identify and communicate fraud trends seen across multiple clients or accounts.
• Interact professionally and effectively through verbal and written communication with clients and business lines.
• Review transactional reports using established criteria to identify specific potentially fraudulent activity and escalate findings as required.
• Serve as a subject-matter resource for branch and internal teams by providing procedural guidance regarding suspicious, unusual, or potentially fraudulent activity and escalating matters outside established guidance.
• May document or update procedures related to the job function, subject to management review and approval.
• Remain current on evolving fraud trends through training, workshops, and networking engagements.
• Adhere to all Bank policies, procedures, and required compliance training, including BSA/AML and U.S. Patriot Act obligations.
• Identify risk-related issues requiring escalation to management.
• Perform assigned fraud investigation functions, which may include placing or removing account restrictions and memos in accordance with established criteria, procedures, and required approvals. Ensure the accuracy of FCP Fraud tracking logs.
• Maintain departmental reports and distribute data as directed by the FCP Fraud Leadership Team.
• Prioritize tasks to meet deadlines and work assigned cases with urgency while maintaining accuracy.
• Perform other related duties and projects as assigned.

Qualifications

• 2-4 years of financial fraud investigation or fraud related experience.
• Working knowledge of applicable banking laws and regulations, including GLBA, UCC, Regulation E, Regulation CC, and FACTA identity-theft requirements.
• Strong verbal and written communication skills**.**
• Proficiency in relevant systems, fraud-monitoring tools, and Microsoft Office applications.
• Strong analytical, investigative, and problem-solving skills.
• Ability to apply established procedures and criteria to fact-finding, analysis, problem-solving, and routine case decisions, with escalation of exceptions or higher-risk matters.
• Ability to manage multiple cases and shifting priorities in a fast-paced environment.
• High attention to detail and accuracy in documentation.
• Ability to interact professionally with clients, team members, and external partners.
• Sound judgment and ability to handle confidential information responsibly.

Education

• Bachelor's Degree in Criminal Justice, Cybersecurity, or related field.

• An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.

Special Instructions to Candidates

Equal Opportunity

City National Bank of Florida is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any status protected by federal, state, or Florida law. We comply with the ADA and applicable Florida laws.

Interview Guidelines

To ensure a fair and consistent interview process, applicants are not permitted to use AI-enabled devices during interviews, including AI glasses or similar wearable technology that can record, transmit, or generate real-time information. 

Applicants who require a reasonable accommodation to participate in the interview process should contact [email protected] in advance of the interview to submit an accommodation request. City National Bank of Florida will engage in the interactive process and provide reasonable accommodations in accordance with applicable law.