Sales Order Processing Manager

Job Title: Sales Order Processing Manager – JP
Location: Tokyo, Japan
Function: Global Logistics, Planning & Market Supply Chain
Reports to: Senior Sales Order Processing Manager, East Hub

Role Summary

As Sales Order Processing manager of Japan Market, you will act as the local point of contact for all sales order processing activities within the market. You will be responsible for overseeing the accurate and timely creation, validation and monitoring of customer orders in close coordination with the outsourced order processing partner, DBS team in Dalian China. Your focus will be on ensuring smooth day-to-day execution while driving alignment with commercial teams, logistics and fulfilment partners. You will support issue resolution, monitor exceptions and uphold service standards across the end-to-end order lifecycle.

Key Responsibilities

• Provide leadership of overall sales order process of Japan market
• Competence owner of Japan SOP process
• Monitor daily order operations performed by DBS team in China. Resolve escalations and exceptions with speed and structure
• Monitor the execution of the order process with clear rules. and keep communicating with stakeholders on the requirement and manage the exceptions
• Support NPD, new customer order process setup and test.
• Proactively manage the order flow across the month and before the consumer moments to avoid the congestion of workload.
• Collaborate with internal stakeholders (DBS, sales, sales planning, supply chain, finance in the market) to ensure reliable order flow
• Leverage service data analytics (exp: OTIF) to drive continuous improvement
• Work closely with internal and external customers to improve customer satisfaction
• Continuously drive for process simplification, efficiency enhancement and automation solution
• Challenge and manage B2C forecast accuracy as input to logistics capacity planning.

Experience and Skills

-          Minimal 5 years of experience in sales order process management or customer fulfilment

-          Understanding of general supply chain process is required

-          Experience of SAP or other ERP system order flows, order reporting and troubleshooting

• Data analytical and problem solving skills to deliver sustainable improvements
• Fluent English both oral and written
• Excellent communication and Strong interpersonal skills to manage internal and external stakeholders

-          Experience of working in international companies is preferred

-          Proven track record of working with third-party partners or shared service providers

Success in the Role Looks Like

-          High order accuracy and on-time delivery through smooth coordination between market and DBS

-          Strong working relationship with DBS based on trust, responsiveness and service accountability

-          Market stakeholders feel well-supported and confident in the order flow and fulfilment

-          Minimal order-related escalations due to proactive issue management and data quality

-          Tangible contribution to improvements in customer experience, efficiency and reliability

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.