Roving Leasing Specialist

Worcester Investments is a family-owned and operated real estate investment company based in Kansas City, Missouri. After being founded in 2006, the family business began acquiring rental property in Oregon, where they lived. In 2007, Worcester Investments expanded into the Midwest through a real estate connection and has continued to grow steadily each year.

Today, Worcester Communities oversees 3,000+ units across multiple cities, a testament to their strategic vision. Join us on our journey to redefine multifamily living and maximize investor returns.

Whew! Still with us? Cool. Let’s talk about where you’d fit in:

SUMMARY:

Worcester Communities is seeking a committed Roving Leasing Consultant who exemplifies our Purpose and Core Values. This role is crucial for ensuring the leasing success and customer service excellence of our luxury, student, and conventional apartment communities. The Roving Leasing Consultant will provide leasing support across multiple properties, helping achieve high occupancy, adapt to different community needs, and act as a positive resource for onsite teams. The ideal candidate is an adaptable, skilled closer with a commitment to Worcester’s standards.

DUTIES AND RESPONSIBILITIES:

• Leasing Support:
  • Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core Values.
  • Adhere to Worcester Communities’ Policies, Procedures, and Standard Operating Procedures (SOPs).
  • Deliver top-notch leasing presentations to prospective residents, ensuring each interaction highlights property features and addresses unique resident needs. Achieve and exceed occupancy targets through skilled closing techniques.
  • Travel to various properties as needed, adapting to each community’s culture, demographics, and specific leasing challenges. Act as a positive force to energize and support leasing teams, particularly during high-traffic or lease-up periods.
  • Complete all lead and resident communication and follow-up including phone calls, emails, face-to-face, etc. in Entrata and EliseAI.
  • Collaborate with the other leasing and management teams to meet occupancy goals.
  • Lease and renew apartments in person, on the phone, or online, tailoring each interaction to highlight property features and meet resident needs.
  • Partner with the community manager to devise and execute targeted marketing strategies for each property, aligning with occupancy and rental income objectives.
  • Cultivate a comprehensive understanding of each property’s unique features, amenities, and market positioning, as well as the target resident profile for luxury, student, and conventional communities.
  • Prepare and manage all lease-related paperwork accurately, including processing rental applications, conducting background checks, and drafting lease documents.
  • Maintain professional, courteous interactions with residents, vendors, contractors, and team members, upholding Worcester’s high standards of service.

• Key Skills & Requirements:

• Proven ability to multitask and handle diverse responsibilities across different community needs.
• Strong leadership and team support skills; serves as a role model, exemplifying Worcester Core Values and inspiring professional growth among team members.
• Adaptability in high-pressure environments, taking on various roles and challenges with enthusiasm.
• Exceptional analytical, critical thinking, and problem-solving abilities, including effective conflict resolution and sound decision-making.
• Flexibility to adapt to rapidly changing environments.
• Dependable, proactive team player willing to "roll up sleeves" and contribute at all levels.

QUALIFICATIONS:

• High school diploma or equivalent required. An associate degree or equivalent from a two-year college is preferred.
• Minimum 2 years of successful leasing experience in the luxury, student housing, or conventional property markets.
• Strong closing skills, excellent communication, and proficiency in sales and marketing techniques.
• Self-motivated, adaptable, and able to work independently in a fast-paced setting.
• Knowledge of fair housing laws and leasing compliance requirements.
• CALP, CAM preferred.
• A commitment to high-quality service and the ability to build positive relationships with diverse resident profiles.
• Proficiency in property management software, Entrata preferred, and Microsoft Office Suite.

ATTENDANCE/TRAVEL:

• Due to community staffing limitations, the position requires that the individual be able to work scheduled hours on a consistent basis and, if necessary, overtime hours when requested.
• Saturday availability is a requirement.
• Travel is a fundamental aspect of this role, frequent travel should be expected, and some travel will be necessary outside of the Kansas City Area.

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear while performing the duties of this job
• The noise level in the work environment is usually quiet to moderate
• The employee must occasionally lift and /or move more than 20 pounds / frequently lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision