Full-Time
Operations Manager
Luxury Footwear Brand
Netchannels Marketing
11-50 employees
Tech-focused marketing strategy and execution
No salary listed
Boston, MA, USA
In Person
The role is based in the Boston metropolitan area.
Category
 Operations & Logistics (1) |
|---|
Required Skills
Supply Chain Management
Inventory Management
Forecasting
Customer Service
Data Analysis
Excel/Numbers/Sheets
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Requirements
- The candidate must have at least 3 years of relevant work experience.
- The candidate must have strong, demonstrated Excel skills.
- The candidate must have strong, demonstrated analytical skills.
- The candidate should have an interest in luxury fashion and performance or technical wear.
- The candidate must be highly organized, have strong technology skills, transition efficiently between projects and deliverables, and maintain the knowledge and assessment skills needed to hold vendors accountable to goals and processes.
- The candidate must be comfortable and agile working within a growth-stage company.
Responsibilities
- Manage day-to-day operational activities with a primary focus on inventory, logistics, data analytics, and fulfillment.
- Maintain and continuously improve the integrated technology stack, including Shopify, Extensiv, Gorgias, Loop Returns, AWIN, Slack, and Trello.
- Work directly with the CEO to build, refine, and roll out standard operating procedures, and train team members and vendors on them.
- Manage customer-facing integrations, including returns processing and warehouse fulfillment activities.
- Serve as the liaison to vendors, confirm service delivery, resolve operational questions, and coordinate the annual request for proposal and request for information process.
- Complete weekly audits of the website, social media, and press coverage for accuracy, functionality, content, and merchandising opportunities; manage the company LinkedIn account.
- Manage affiliate marketing operations through AWIN and contract with vendors and content creators.
- Work with marketing resources to manage and expand the automated question-and-answer library and ensure customer service meets brand standards for responsiveness and outcomes.
- Complete data collection and analysis for board reporting, forecasting, expense attribution, and pricing decisions at the direction of the CFO.
- Analyze sales performance, sell-through, preorder demand, inventory levels, return rates, warehouse feedback, and customer satisfaction to inform production planning, supply chain issues, and inventory allocation.
- Support the build-out of automated reporting by integrating artificial intelligence and other tools to streamline data gathering and key performance indicator tracking.
- Lead a weekly review of customer activity and open items with the CEO; capture trends and provide monthly and quarterly snapshots of key performance indicators, inventory, and consumer activities.
- Monitor inventory levels and drive proactive replenishment planning across product, packaging, and fulfillment.
- Own the fulfillment process by reviewing open orders, managing fulfillment priorities, and managing warehouse activities.
- Oversee returns processing through Loop Returns and Extensiv.
- Coordinate inbound inventory with the warehouse, including shipment timing and receiving priorities.
- Maintain inventory records, Item Master data, and receiving documentation in Extensiv.
- Maintain an up-to-date inventory of the showroom; coordinate and process showroom orders.
- Monitor, manage, and coordinate Global Trade Item Numbers and the stock-keeping unit library; deliver label files for new production orders.
- Manage Shopify and website product and content updates as directed by the CEO or web vendor.
- Source, confirm, and coordinate event logistics.
- Manage inventory preparation, shipping, delivery, and return for events; process related sales and billing.
- Partner with marketing to ensure events are fully promoted before, during, and after the events.
- Support the CEO and CFO by preparing presentations, reports, and company documents.
- Support organizational projects for the showroom and Scarlett's Closet.
- Ensure adequate showroom fulfillment and boxing supplies.
- Participate in daily planning sessions and vendor meetings with the CEO, CFO, or as the primary representative of the brand.
Desired Qualifications
- Experience in inventory management, logistics, direct-to-consumer retailing, or apparel.
- Experience with Shopify and a third-party logistics or inventory management platform such as Extensiv.
- Experience with Gorgias, Loop Returns, AWIN, Slack, and Trello, along with the capacity to ramp quickly with new tools and platforms.
Netchannels Marketing is a managed marketing services agency that helps high-tech companies design, develop, and execute growth strategies such as geographic expansion, channel development, and new product introduction. By combining branding with customer-centric digital tactics—brand advocacy, inbound and collaborative marketing—it shifts clients from traditional outbound campaigns to customer engagement and community-building. Its services include building and managing customer communities, customer acquisition and retention, social media, events, automation and analytics, route-to-market strategies, and creative branding. Its goal is to strengthen brands' relationships with customers by creating self-sustained communities that grow the brand's social capital using consumer-generated data to guide marketing and product decisions.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
San Francisco, California
Founded
1995
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Simplify's Take
What believers are saying
- The 2026 Google Public Sector case shows active analyst-relations demand and execution depth.
- Public-sector capabilities and certifications align with procurement-heavy buyers in 2026.
- Recent job postings for Pixel, legal, and analyst relations show continuing project volume.
What critics are saying
- Google Public Sector work concentrates revenue around one giant client and one account team.
- Open roles in 2026 suggest a small bench; founder Catrine Charron remains central.
- If Google or public-sector budgets shift in 2027, Netchannels loses core growth engines.
What makes Netchannels Marketing unique
- Since 1995, Netchannels has served Adobe, Cisco, HPE, and Apple.
- Its 2026 work centers on analyst relations, channel programs, and public-sector execution.
- WBENC, WOSB, SBA, and New York State MWBE certifications aid supplier diversity buying.
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Benefits
Health Insurance
Remote Work Options