Teller
About the job
- A high school degree or GED is required.
- At least 6 months of experience processing transactions involving cash and/or digital payments is required.
- At least 1 year of customer experience recommending and referring products and services to customers is required.
- Strong listening and communication skills are required.
- Ability to ask effective questions and identify customer needs to develop long-term relationships is required.
- Ability to solve problems and provide solutions to customer issues is required.
- A customer-centric approach to delivering exceptional service is required.
- Comfort using digital technology to support business goals is required.
- Ability to work branch hours, including possible weekends and evenings, is required.
- Completion of a video interview assessment within 7 days of receiving the link is required; the assessment requires a smartphone, tablet, or desktop computer with an enabled camera and microphone.
- Greet customers in branch lobbies.
- Demonstrate use of the mobile application and automated teller machines for simple transactions.
- Create positive customer experiences by identifying opportunities to help customers achieve financial goals.
- Provide personalized advice and solutions that meet customer needs.
- Connect customers with Bankers for further assistance.
- Educate customers about Citizens products and benefits.
- Respond effectively to customer questions and concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
- One year of experience processing transactions involving cash and/or digital payments is preferred.
- Ability to motivate teammates, business partners, and specialists through collaboration is preferred.
- A process-oriented, energetic, detail-oriented approach and ability to multitask effectively are preferred.
About the company
Citizens Financial Group runs consumer and commercial banking businesses for households, small firms and larger companies, alongside wealth management. Through Citizens Bank, it accepts deposits, processes payments and lends for homes, education and business needs through branches and digital channels. Its commercial teams manage corporate cash flows, arrange financing and advise on mergers and acquisitions, while its private bank serves wealthy families and business owners. The group earns interest on loans and securities, pays interest on deposits and charges fees for financial services and advice. Its banking roots date to 1828, and it is headquartered in Providence, Rhode Island.
Company Size
10,001+
Company Stage
IPO
Headquarters
Providence, Rhode Island
Founded
1828
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Simplify's Take
What believers are saying
- Profits support stability: July 2026 reporting showed Citizens earned $587 million in the second quarter, up 35% yearly.
- Wealth services broaden: Citizens added an insurance advisory team for business owners and families in May 2026.
- Employees build retirement savings: Citizens adds 1.75% of eligible earnings annually plus matching contributions after one year.
What critics are saying
- Borrower defaults still cost money: July 2026 reporting showed Citizens wrote off $135 million net in the second quarter.
- Rate changes affect earnings: Citizens' floating-rate loans reprice faster than its core deposits, according to its 2025 filing.
- Part-time health coverage has limits: Citizens requires scheduled work above 20 hours weekly for plan eligibility.
What makes Citizens Financial Group unique
- Citizens gathers deposits beyond branches: its Citizens Access division runs entirely online.
- Citizens finances Apple purchases directly: Citizens Pay is the lender named in Apple's credit agreement.
- Citizens targets private equity buyers: its 2025 review reports fourth place in sponsor-backed middle-market M&A deal volume.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Parental Leave
Flexible Work Hours
Tuition Reimbursement
Wellness Program
Paid Vacation
Paid Sick Leave
Company News
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Citizens Bank has sued SoFi, alleging the digital lender poached 30 mortgage employees since 2024, affecting operations across nine states. The lawsuit centres on two employee groups, particularly nine Connecticut-based staff who resigned in June within minutes of each other. Citizens claims SoFi "strategically orchestrated" the departures, which represented $400 million in closed loans and $5 million in revenue the previous year. The bank alleges employees transferred confidential client data before leaving. The Connecticut departures eliminated 70% of the branch's mortgage producers and 80% of mortgages, essentially wiping out Citizens' market presence there. Three additional Connecticut employees have since joined SoFi. A SoFi spokesperson called the lawsuit "a baseless allegation and a clever attempt to prevent Citizens employees from pursuing career opportunities elsewhere.
NewPower Worldwide, an electronics distributor, has expanded its committed credit facility to $750 million. The increased capacity will enable the company to invest in inventory, support customer growth, and capitalise on global supply chain opportunities. Since its founding in 2014, NewPower has grown to 14 offices across the Americas, EMEA, and APAC, with $5 billion in annual sales and more than $1 billion in inventory worldwide. The facility expansion strengthens the company's ability to purchase strategically and support large-scale customer requirements. Chief executive officer Carleton Dufoe said the expanded facility provides additional capacity to secure inventory and respond faster to market opportunities. Citizens led the increased credit facility to support NewPower's growth objectives. The New Hampshire-based company distributes electronic components and finished goods to OEMs, EMS providers, and supply chain partners worldwide.
Citizens Financial Group reported second quarter 2026 net income of $587 million, up 35% year-over-year, with earnings per share of $1.30, up 41% year-over-year and 15% quarter-over-quarter. The Providence, Rhode Island-based bank, which has $233.8 billion in assets, attributed the results to strong revenue growth and favourable credit performance. Chairman and CEO Bruce Van Saun highlighted progress on strategic initiatives, including growth in the Private Bank, record wealth fees, and record second quarter fees in capital markets. The company also announced successful launch of a new consumer mobile platform and progress on its "Reimagine the Bank" initiative. Citizens' board declared a quarterly dividend of $0.46 per share, payable on 13 August 2026 to shareholders of record on 30 July 2026.
The First Amendment is an important contractually binding document that modifies certain provisions of the original Credit Agreement between CareCloud, Inc., its subsidiaries, and Citizens Bank, N.A. The amendment was executed to address new requirements related to acquisitions and reporting obligations under the credit facility.