Employee Experience Analyst

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. We will only consider candidates who are currently authorized to work in the United States and who will not require sponsorship now or in the future. Please note: student visas, CPT, OPT, H-1B, TN, and other temporary work authorizations are considered restricted forms of employment eligibility. Once these expire, the candidate must be able to present another valid form of work authorization.  

We are in the business of transforming tomorrows. Join us and transform yours.

The Business

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. Willis Towers Watson is the leader in Employee Experience (EX).

We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behavior change and drives business results.

Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, org strategists, digital champions and more. Our EX architects know the power of bringing these capabilities and our offerings together to deliver high-impact solutions for our clients’ most complex challenges.

Together, we’re all about powering ambitions—of our colleagues, our clients and their people. 

What is an Analyst / Communicator, Employee Experience?

As an Analyst / Communicator in Communication & Engagement Solutions, you will collaborate on cross-functional teams to plan, organize, and successfully deliver on client engagements (including the employee experience, Total Rewards communications, organization transformation, workforce transformation and AI-enabled work, wellbeing, benefits and culture.) You will help keep engagements on time, on budget and within scope. You will use AI and digital tools to accelerate research, analysis, drafting and production while applying human judgement to verify accuracy, sources, confidentiality, bias, accessibility, tone and client suitability. Success requires business acumen and confidence working with senior colleagues and client contacts.

You will bring organized thinking, clear communication, initiative and strong time management; navigate ambiguity; and contribute to both strategy and implementation. You will learn to connect solutions across employee insights, strategy and change management, behavior change, communications, employee experience software (Embark) and other digital offerings.

Key Attributes 
 

• Strategic navigator and influencer. Partners with senior colleagues to design, present and implement communication and change strategies, building trust and influencing decisions that support client and business outcomes.
• Content creator and storyteller. Uses AI and digital tools to accelerate research, drafting and production, then applies judgement to translate data and insights into accurate, clear and audience-specific deliverables across formats.
• AI-enabled problem solver and validator. Structures prompts and workflows, selects appropriate tools and critically evaluates outputs for evidence, logic, tone, bias, accessibility, confidentiality, brand alignment and client suitability; escalates when expert review or a non-AI approach is needed.
• Experience advocate. Tests digital and AI-enabled experiences, gathers user feedback and translates usability and accessibility findings into practical improvements.
• Relationship builder and collaborator. Builds rapport quickly, values team members’ strengths, exchanges constructive feedback and helps create an inclusive environment where colleagues can contribute, learn and thrive.
• Curious, resilient learner. Pursues new knowledge and opportunities, steps outside the comfort zone and remains composed through ambiguity and challenging situations.
• Excellence seeker. Brings a team-first mindset, accountability and commitment to high-quality work aligned with the company values of client focus, teamwork, respect, excellence and integrity.

Criteria / Role Expectations

• Research, analyze, write and refine employee experience materials, using AI for first drafts and analysis while applying strong editing, storytelling and audience-adaptation skills.
• Build technical knowledge across industries and human capital topics.
• Produce high-quality work and manage assigned activities consistently, including quality assurance of AI-assisted and human-created deliverables.
• Coordinate stakeholders and projects by tracking decisions, actions, risks, dependencies, timelines and communications.
• Conduct interviews and synthesize qualitative and quantitative findings into clear insights and recommendations.
• Prepare for and participate in client meetings, present selected work, facilitate portions of discussions and follow through on actions with coaching.
• Create reusable prompts, context, examples and workflow instructions for recurring work.
• Test digital and AI-enabled experiences for usability, accessibility, accuracy and failure modes, and recommend evidence-based improvements.
• Apply responsible AI practices covering privacy, confidentiality, intellectual property, bias, sourcing and human review; escalate uncertainty or risk.
• Support business development and intellectual capital by drafting statements of work, project plans and budgets and contributing to new tools and approaches.
   

Minimum Qualifications

• Knowledge of communication, change management, marketing, digital and social media trends and their application to client solutions.
• Professional presence and strong written, web and oral communication skills, with creativity and technical aptitude.
• Ability to manage priorities, own defined workstreams, exercise judgement within guardrails and seek guidance when requirements or risks are unclear.
• Strong problem-solving, project management, analytical, interpersonal and teamwork skills, including the ability to leverage related practices.
• Ability to analyze data, test assumptions, distinguish evidence from inference and translate insights into audience-specific recommendations.
• Understanding of agile principles and design thinking.
• Practical AI literacy, including prompt and context design, source-grounded research, iterative testing, fact and citation validation, bias awareness and responsible use of approved tools.
• Availability to travel as needed.
• Able to work legally in the United States indefinitely and without Visa sponsorship
• Progress towards a Bachelor’s degree in liberal arts, communications, journalism, business, or a related field with a minimum overall GPA of 3.0.
• Accepting applications from candidates that graduate between May 2026 through June 2027.

This role is also available in: Chicago, IL and Arlington, VA

Recruiting tips: WTW specializes in preparing for the unknown.  Here’s how to get ready for the big day: https://careers.wtwco.com/early-careers-application-process-faqs. 

Compensation and Benefits: Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation: The base salary compensation range being offered for this role is $73,000 - $74,500 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits: WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). 

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.