Senior Customer Success Manager
Raydar
Senior Customer Success Manager
Raydar
AI-powered recruiting agency for tech roles
Raydar · San Francisco, United States (Hybrid) · Full-time · Posted 2026-10-12
Salary: USD 130,000–160,000
Workplace: hybrid
About the company
Our client is a fast-growing software company.
The role
Raydar is recruiting for this role on behalf of our client. Act as the first dedicated customer success hire, owning the post-sale relationship with business accounts from trial conversion through renewal. The work is hands-on and customer-facing, with a large share of time on calls, and includes relaying customer feedback to product and leadership while shaping a new function from the ground up.
What you'll do
- Manage a portfolio of business accounts across onboarding, adoption, renewals and expansion.
- Spend a substantial part of each week on customer calls covering discovery, use case alignment and adoption.
- Pass along bugs, feature requests and customer feedback to product and company leadership.
- Lead conversations that convert proof-of-concept trials into paid contracts, working alongside technical colleagues.
- Match customer business objectives to platform capabilities through creative problem-solving.
- Help build the customer success function and its processes from scratch.
What we're looking for
- 5 to 7 years of experience in customer success or a similar customer-facing role.
- A track record in young, fast-moving companies where processes are still being defined.
- Comfort with ambiguity and a willingness to get deep into customer details.
- Based in San Francisco or Atlanta, or willing to relocate to one of them.
Bonus points
- Experience at a company with both self-serve and enterprise sales motions.
- Former founders are welcome.
Compensation and benefits
- Base salary: USD 130,000 to 160,000 per year
- Health, dental and vision coverage
- Retirement plan
- Flexible time off
Location and work model
- San Francisco, CA, United States
- Hybrid, 3 days per week in the office
- Full-time
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Raydar is an AI-powered talent acquisition firm that serves tech-focused organizations on a contingency basis, charging client companies only after a successful hire. It uses proprietary AI to identify a large pool of candidates and conducts a short 15-minute AI-driven interview (recorded and transcribed) before human recruiters review materials, provide interview prep, and assist with offers and negotiations. What sets it apart is the blend of automated sourcing and screening with hands-on human oversight and tailored client support. Its goal is to help organizations hire more efficiently by speeding up sourcing while maintaining thorough evaluation and negotiation assistance.
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