Customer Service Representative

Job Description

Domino's Pizza is seeking an enthusiastic and customer-focused Customer Service Representative to join our team at our 716 E Broadway location in Louisville, United States. As a key member of our front-line staff, you'll play a crucial role in ensuring our customers have an exceptional experience with every interaction.

• Greet customers warmly and take accurate food orders in-store, over the phone, and through digital platforms
• Process payments and handle cash transactions with precision
• Prepare and package orders for pickup or delivery
• Maintain a clean and organized work environment
• Collaborate with kitchen staff to ensure timely order fulfillment
• Address customer inquiries, concerns, and special requests promptly and professionally
• Assist in inventory management and restocking supplies
• Support marketing initiatives and promote special offers to customers
• Adapt to peak hours and varying workloads with a positive attitude
• Contribute to a team-oriented atmosphere and support colleagues as needed

Qualifications

• High school diploma or equivalent
• Excellent interpersonal and communication skills
• Strong customer service orientation with a friendly and approachable demeanor
• Ability to work in a fast-paced, dynamic environment
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Basic math skills and ability to handle cash transactions accurately
• Proficiency in multitasking and prioritizing tasks effectively
• Physical ability to stand for extended periods, lift up to 25 pounds, and move around the store
• Attention to detail and commitment to maintaining high-quality standards
• Ability to work both independently and as part of a team
• Willingness to learn and grow within the organization
• Resilience and ability to work under pressure during busy periods
• Basic computer skills for operating point-of-sale systems
• Ability to adapt to varying in-store temperatures and conditions
• Food handling certification is a plus, but not required (training will be provided)

Additional Information

Additional Job Details PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.