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Lincoln Financial

Insurance, retirement, and financial services provider

Director, ServiceNow Platform

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • A four-year/bachelor's degree or equivalent work experience in Computer Science, Information Technology, Engineering, Business, or a related field.
  • At least 5 years of experience in application architecture, enterprise platform management, application support, or technology leadership directly aligned with the role, including at least 3 years of managerial, supervisory, and/or demonstrated leadership experience.
  • Demonstrated experience with ServiceNow platform administration, development, architecture, implementation, support, and/or governance in a complex enterprise environment.
  • Demonstrated experience executing technology strategies, architecture roadmaps, governance frameworks, and operating models.
  • Experience leading ServiceNow implementations or optimization efforts involving IT Service Management, IT Operations Management, Customer Service Management, Human Resources Service Delivery, or other applicable modules.
  • Experience managing technology vendors, licensing agreements, platform investments, budgets, contracts, and resource plans.
  • At least one ServiceNow certification: Certified System Administrator, ServiceNow Certified Application Developer, or comparable ServiceNow certification.
  • ITIL Foundation certification or higher.

Responsibilities

  • Establish and implement priorities, performance goals, and operating plans for the ServiceNow platform and application support function.
  • Lead a team of experienced technology professionals and/or first-level leaders, with accountability for team performance, talent development, and results.
  • Hire and retain talent and provide coaching, performance feedback, training, and stretch opportunities to build organizational capability.
  • Perform project coordination and business analysis on key strategic initiatives; write requirements for and coordinate with technical resources to deliver and test those requirements.
  • Lead agile ceremonies and identify maturity opportunities around ways of working.
  • Execute the strategy, product roadmap, governance model, and standards for the ServiceNow platform and related application portfolio.
  • Collaborate with technology and business leaders to identify, assess, and prioritize opportunities for digital transformation, automation, and enterprise service optimization.
  • Direct the design, implementation, support, and optimization of ServiceNow capabilities, including IT Service Management, IT Operations Management, and other applicable modules.
  • Ensure platform solutions meet complex business, technical, security, compliance, scalability, and operational requirements.
  • Provide input regarding platform investments, architecture, vendor strategy, risk, and business outcomes.
  • Direct the resolution of complex platform, application support, service delivery, and stakeholder escalation issues through completion.
  • Evaluate risks related to time, cost, scope, quality, security, and delivery and ensure appropriate mitigation plans are developed and implemented.
  • Provide input on the budget, licensing strategy, resource plan, vendor relationships, contracts, and expenses for the assigned area of responsibility.
  • Establish performance measures and monitor platform health, delivery outcomes, service performance, and progress toward established objectives and key results.
  • Evaluate emerging ServiceNow capabilities, technologies, and industry practices and recommend opportunities to improve business value and operational efficiency.
  • Lead cross-functional teams in the delivery of complex enterprise platform initiatives and transformation programs.
  • Maintain knowledge of current and emerging trends, assess their potential impact, and collaborate with management to incorporate relevant developments into current and future strategies.

Desired Qualifications

  • A master's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
  • ServiceNow Certified Technical Architect certification.
  • ITIL Managing Professional or Strategic Leader certification.
  • Professional Scrum Product Owner certification.
  • Project Management Professional certification.
  • Experience leading enterprise digital transformation, automation, or platform modernization initiatives within a large, complex organization.
  • Experience establishing platform governance, operating models, and service management best practices at an enterprise scale.

About the Company

Lincoln Financial

Insurance, retirement, and financial services provider

Lincoln Financial Group offers life insurance, annuities, and retirement income products through its network of affiliated companies, and also provides securities and investment advisory services via affiliated broker-dealers. Its products combine insurance coverage or retirement-focused contracts with investment options, where customers fund premiums, choose subaccounts or riders, and receive benefits such as death benefits, living benefits, or guaranteed income in retirement. The company differentiates itself with a family of affiliated brands and distributors that coordinate life, annuity, and advisory products under one umbrella. Its goal is to help individuals and families protect loved ones, plan for retirement, and achieve financial security through integrated protection and investment solutions.

Company size
Not listed
Company stage
Not listed
Total funding
$128.8M
Headquarters
Radnor Township, Pennsylvania
Founded
1905

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