Sales Support Specialist

POSITION OVERVIEW

Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Jarrell Company a Construction Resources company offers additional competitive and non-financial benefits.

The Sales Support role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information. The Sales Support Specialist role is pivotal in ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success in the glass and mirror industry.

Responsibilities:

• Work construction management software tools
• Process change orders
• Manage open orders
• Share any service or installation notes with customers
• Enter and schedule new orders
• Collect payments
• Create picture books
• Provide customers with order status and monitor any delays
• Handle warranty tickets by scheduling service and ordering parts
• Answer incoming calls or emails; timely & professionally
• Perform other duties as requested

Basic Qualifications:

• High School Diploma or GED required
• Strong organizational skills and effective team player
• Ability to be detail-oriented and multi-task, work within specified timeframes
• Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus
• Previous Customer Service work experience is required; previous work experience in our industry is preferred
• Proficient with Microsoft Office; Outlook, Excel and Word

WORK LOCATION

This position works in a showroom, an office or can be partially remote if agreed upon during hiring.

Additional details will be provided during the interview process.