U

University of Dubuque

Evening Supervisor Library

School Leadership & AdministrationPosted on Nov 11
Part-timeDubuque, IA, USANo salary listedIn-person

About the Job

Requirements

  • An undergraduate degree is required.
  • Experience providing customer service, educational support, student services, or other public-facing work.
  • Proficiency with computers, office software, online research tools, and common digital technologies.
  • Availability to work scheduled evening hours during the academic year.
  • Strong interpersonal, customer service, and communication skills to engage effectively with students, faculty, staff, and visitors.
  • Commitment to creating a welcoming environment that supports learning, collaboration, and student success.
  • Ability to supervise, mentor, and provide directions to student employees.
  • Ability to support users in locating, evaluating, and utilizing information resources and learning technologies.
  • Strong problem-solving skills and ability to troubleshoot basic technology issues.
  • Ability to work independently, exercise sound judgment, and manage responsibilities during evening hours.
  • Strong organizational skills, attention to detail, and ability to balance multiple priorities.
  • Adaptability, initiative, and willingness to contribute to evolving library services, programs, and spaces.

Responsibilities

  • Provide research, information, and resource assistance to students, faculty, and staff during evening hours.
  • Assist with supervising, training, and supporting student workers to ensure a high standard of service and engagement with library users.
  • Assist with circulation services, equipment lending, reserves, and user account inquiries.
  • Support students in effectively using library resources, learning technologies, and collaborative workspaces.
  • Troubleshoot basic technology issues related to library equipment, digital resources, and user access.
  • Foster a welcoming, inclusive, and productive environment that encourages learning, exploration, collaboration, and responsible scholarship.
  • Monitor library spaces to ensure safe, effective, and appropriate use of facilities and resources.
  • Communicate with library staff about operational issues, user needs, and service improvements to maintain continuity across shifts.
  • Perform opening and/or closing procedures as assigned.
  • Support library programs, services, and initiatives that advance student learning, creativity, and engagement.
  • Support library operations during academic breaks and summer sessions, as scheduled.
  • Perform other duties as assigned in support of the University’s mission.

Desired Qualifications

  • A graduate degree is preferred.
  • Experience supervising, mentoring, or leading student employees or other staff.
  • Experience working in a library, learning commons, academic support center, educational setting, or customer-service environment.

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