IT Support Engineer

systemsGo is growing rapidly and is seeking an experienced IT Support Engineer based in Taipei, Taiwan. This role supports service delivery for our multinational clients, combining user support with exposure to infrastructure, projects, and IT operations.

This position is flexible in nature and may involve a mix of remote work, onsite support at client locations, and occasional travel, depending on business needs.

We are looking for a dependable, customer-focused professional who enjoys problem-solving, working with diverse teams, and taking on new challenges.

Key Responsibilities

Core Responsibilities (Primary Focus)

• Provide day-to-day end-user support for IT infrastructure and workplace technologies (desktops, laptops, applications, Office 365, etc.)
• Troubleshoot, resolve, and document technical issues in a timely and professional manner
• Monitor and escalate critical incidents to the Team Lead or Service Delivery Manager as needed
• Deliver high-quality customer service to end users in a multinational environment

Additional Responsibilities (As Needed / Nice to Have)

• Support IT infrastructure setup and maintenance, including hardware deployment and basic networking
• Participate in project-related tasks such as site surveys, office setups, and IT rollouts
• Assist with network cabling, device installation, and coordination with vendors or contractors
• Manage IT assets lifecycle, including procurement support, inventory tracking, device setup, recovery, and logistics (shipping/receiving)
• Support internal initiatives and ad-hoc assignments across the company

Note: Not all responsibilities are required at all times. The role evolves based on project and client needs.

Qualifications

• Diploma or Degree in Computer Science, Information Technology, or related field preferred
• 3-5 years of experience in IT support / helpdesk / desktop support roles
• Experience supporting multinational clients or environments is an advantage
• Basic knowledge of networking and infrastructure support is a plus
• Strong customer service mindset and ability to work directly with end users
• Good communication skills, able to clearly explain technical issues and solutions
• Proactive, adaptable, and able to work independently or as part of a team
• Proficiency in both English and Chinese
• Immediate availability is a plus

Technical Skills

• Windows 10/11 and Microsoft Office 365 environment
• Experience with ticketing systems and IT service processes
• Hardware support (PC/laptop setup, troubleshooting, peripherals)
• Basic knowledge of:
  • Microsoft services (Active Directory, DNS, DHCP, GPO, WSUS)
  • Windows Server environments
• Experience with video conferencing tools (WebEx, Zoom, Poly, etc.)
• Networking fundamentals (firewalls, switches, cabling) is a plus
• Relevant Microsoft certifications are advantageous

What We Offer

• Exposure to multinational clients and diverse IT environments
• Opportunities to grow into broader infrastructure and project roles
• Flexible work model (remote / onsite / hybrid depending on assignment)
• Collaborative and multicultural team environment