Business Analyst - Digital Operations

At TMF Group, we are looking for a Business Analyst to join our Digital Operations team in Bogotá.

This is an excellent opportunity for a junior professional with 1–2 years of experience who is tech-savvy, interested in technology, and able to learn new tools quickly. The role has a strong focus on applications, system configuration, data analysis, and process improvement, working closely with different stakeholders and global teams.

We are looking for someone who is analytical, proactive, independent, and a quick learner, with strong communication skills and the ability to work effectively with minimal supervision.

At TMF Group, we are looking for a Business Analyst to join our Digital Operations team in Bogotá.

This is an excellent opportunity for a junior professional with 1–2 years of experience who is tech-savvy, interested in technology, and able to learn new tools quickly. The role has a strong focus on applications, system configuration, data analysis, and process improvement, working closely with different stakeholders and global teams.

We are looking for someone who is analytical, proactive, independent, and a quick learner, with strong communication skills and the ability to work effectively with minimal supervision.

• Gather and analyze business and project requirements, translating them into digital workflows and solutions.
• Support the configuration and implementation of applications and workflow tools, ensuring proper setup and integration.
• Analyze business data to generate insights and identify process improvement opportunities.
• Work closely with cross-functional teams and stakeholders to ensure project milestones and timelines are met.
• Create and maintain process maps and Business Requirement Documents (BRDs).
• Support the business during user testing, providing guidance on tools and processes.
• Document processes, operational changes, requirements, and project-related activities.
• Keep project documentation accurate and up to date.
• Identify issues, perform root cause analysis, and support the implementation of effective solutions.
• Contribute to the continuous improvement of digital processes and tools.

• Bachelor’s degree in Business Administration, Process Management, or a related field.
• 1–2 years of professional experience, ideally in Business Analysis, process improvement, project management, digital operations, or similar roles.
• Strong interest in technology, applications, and digital tools, with the ability to learn new systems quickly.
• Knowledge or experience in project management and Agile methodologies.
• Strong analytical and problem-solving skills.
• Ability to analyze data and support data-driven decision-making.
• Excellent communication and stakeholder management skills, including the ability to explain technical concepts to non-technical audiences.
• Excellent attention to detail and organizational skills.
• Ability to work independently, manage priorities, and perform effectively with minimal supervision.
• Ability to adapt quickly to a dynamic and changing environment.
• Advanced English proficiency is required, as the role involves regular communication and collaboration with international stakeholders and global teams.

• Hybrid working model.
• Health insurance / prepaid medical plan.
• English classes.
• Exposure to digital projects and international teams.
• Learning and internal development opportunities.
• Life and funeral insurance.
• Birthday benefit.
• Commercial partnerships and discounts.
• Permanent employment contract with opportunities for professional growth.