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Kaiser Permanente

Integrated healthcare provider and payer platform

Medical Asst

Clinical Support & Patient AdministrationPosted on Nov 13
Full-timeRedwood City, CA, USANo salary listedIn-person

About the Job

Requirements

  • At least six months of experience or successful completion of a Kaiser Permanente externship; this experience requirement is waived for current Kaiser Permanente Coalition employees under the National Agreement.
  • A high school diploma or GED.
  • Completion of a course of study consistent with the requirements for Medical Assistants specified by the Medical Board of California.
  • Basic Life Support certification.
  • Ability to read, write, and comprehend medical information.
  • Ability to present information verbally and in writing.
  • Willingness to work in a Labor Management Partnership environment.
  • Ability to use a personal computer.
  • A Medical Terminology Certificate or equivalent experience.

Responsibilities

  • Interview patients and measure vital signs and other pertinent information required by the department; record information in patients’ medical records; prepare treatment rooms and patients for examination; assist clinicians with patient care; inventory, order, and replenish medical supplies and materials; provide treatments and perform routine laboratory tests as required by the department.
  • Schedule appointments, perform clinical tasks, and complete appropriate forms as required by the department. Administer medications, including injections, when assigned. Clean, process, sterilize, and check instruments when assigned. Perform computer data entry and clinical or technical skills specific to the department, and other related duties as necessary.
  • Practice the customer service standards defined by the Medical Center and department. Anticipate customer needs, listen, take responsibility within scope, and take proactive steps to resolve issues. Respond promptly to alarms and patient requests, facilitate customers’ use of resources, and maintain a clean, orderly, functional work environment.
  • Work effectively as a team member, remaining flexible, cooperative, and willing to assist others. Manage difficult or conflict situations constructively and seek appropriate assistance. Take accountability for own actions. Act as a resource and mentor to new employees, students, and other team members. Participate in departmental professional development activities, adhere to the Attendance Policy, and support a collaborative labor-management partnership environment.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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