Unifi

Full-spectrum aviation services for carriers

Airport Wheelchair Agent TFAC

Passenger Transport DrivingConfirmed live in the last 24 hours

Part-timeUnited StatesNo salary listed

About the Job

Requirements

One or more years of relevant experience.
Must be a local, in-state resident.
Must pass a pre-employment drug screen and background check.
Must be at least 18 years old.
Must be authorized to work in the United States as defined by the Immigration Reform Act of 1986.
Must complete ramp and SIDA training to obtain airport authority identification security.
Must have excellent customer service skills.
Must have a strong work ethic.
Must be able to work in a team-oriented environment.
Must be able to type and use a computer keyboard at sufficient speed to meet role requirements.
Must be able to understand documents, learn and follow ticketing procedures, and follow other rules and regulations.
Must be able to communicate information and instructions verbally and/or via radio equipment.
Must be able to communicate effectively in a professional manner.
Must be able to work quickly and efficiently to meet tight time restrictions.
Must be able to lift, carry, push, pull, and move items weighing 70 pounds or more regularly, and repetitively lift 40 to 50 pounds on raised surfaces.
Must be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
Must be able to work in cramped or high places.
Must be able to carry heavy items up and down jetway stairs.

Responsibilities

Assist passengers through arrival and check-in processes, especially passengers with special needs, including passengers needing wheelchair assistance, visually impaired or deaf passengers, and unaccompanied minors.
Provide wheelchair support using a computerized system, including boarding, baggage service, reservations, and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist Ramp Service Agents in making wheelchairs, strollers, and gate-checked bags available for loading upon departure and delivering them to passengers upon arrival.
Operate equipment including the jetway, computer keyboards, and carrier-specific reservation and ticketing software.
Oversee customer service issues related to customers who use wheelchairs.
Perform other related duties as assigned within the skill and experience capabilities expected for the position.

Desired Qualifications

Prior customer service experience is a plus.

Wheelchair Agent Video Link:

https://www.youtube.com/watch?v=lLqldl7T7JA

Essential Functions / Key Responsibilities

Assist passengers with a smile and friendly face through arrival and check-in processes; emphasis with support for passengers with special needs such as passengers needing wheelchair assistance, visually impaired, deaf, and unaccompanied minors
Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
Oversee all customer services issues related to wheelchair bound customers.
Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
Must be able to work in cramped or high places.
Must be able to carry heavy items up and down jet way stairs.

Basic Qualifications

·One+ year of relevant experience. Prior customer service experience is a plus. Must be open minded and ready to work as part of a detail-oriented team.

Must be a local (in-state) resident.
Successfully pass pre-employment drug screen and background check.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Must complete ramp and SIDA training to obtain airport authority identification security.
Excellent customer service skills.
Strong work ethic.
Ability to work in a team-oriented environment.
Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
Able to communicate information and instructions verbally and/or via radio equipment.
Able to communicate effectively in a professional manner.
Able to work quickly and efficiently to meet tight time restrictions.

Unifi is an equal opportunity employer.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

About the Company

Unifi

Full-spectrum aviation services for carriers

Unifi provides a broad set of aviation services for airports and airlines, covering everything from arrival to departure, including ramp and passenger handling, cabin and cargo services, operations and load control, aircraft and ground support equipment maintenance, crew transportation, security, wheelchair and skycap services, and flight-control consulting. It works by delivering these services on-site at airports as a single, coordinated package, with teams and equipment tailored to each airport’s needs to support flights from planning to departure. It differentiates itself by offering an end-to-end suite of capabilities in one provider, enabling centralized management of diverse services for a smoother operation. Its goal is to help customers succeed in the competitive air travel industry by providing consistently high-quality services that give them an operational edge.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlanta, GA
Founded: 1997

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