Service Sales Specialist Trainee

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Service Sales Manager

What we believe in

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities

You will be a part of a 24-month rotational program. Different rotations focused on developing inside sales, marketing, leaderships skills and ABB product knowledge.

You will complete the rotational program with Electrification Service business group. Based on ABB Group's leading technology and rich service experience, it is committed to providing users with life-cycle support services for electrification equipment of the users.   Business types include 11 service categories such as Installation and commissioning, Training, Spare parts, Maintenance, Repairs, Engineering & Consulting, Advanced services, Extension, upgrades & retrofits, End of life service, Replacement and Service agreements, to meet the needs of the users in the whole process from equipment installation, operation and maintenance to decommissioning. This global programming is designed for early talent training, personal and professional growth, and networking. A program manager will be there to support you throughout your journey.

The work model for the role is: onsite

This role is contributing to the EL Service division in China.

You will be mainly accountable for:

• Penetrates into IB, promotes various upgrade, retrofit, and value-add solutions to the benefit of the customer(s) and ABB. Understands the channel strategy and the establishment of related prices and prepares sales plan, reviews them, and proposes recovery plan(s) when needed. Utilizes IB database to understand the existing IB and identifies and develops sales opportunities for service products and solutions to penetrate the existing IB or new IBs in the market.
• Focus on the entire service portfolio to secure profit for assigned business / product groups. Generates service sales leads and develops new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios. Sells entire service product portfolio to expand ABB footprint in the designated area(s). Acts as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).
• Translates the needs of customers into relevant ABB Service offerings and solutions. Establishes long-term customer relationships by understanding their requirements and applicable regulations and by demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Documents of customer feedback and ensure customer satisfaction throughout the sales process.
• Updates IB in the Service database regularly with the changes made at site. Contributes to risk assessments related to price and quality. Registers required information in the appropriate customer database. Plans and performs the right number of weekly sales visits and reports them on CRM. Reports leads/opportunities, manages, and updates pipeline in CRM. Updates and monitors sales proposals and tenders and follows-up on proposal statistics. Communicates contract details in accordance with ABB offering and strategy and manages administrative sales processes.

Qualifications for the role

• Bachelor’s degree in Electric & Automation related
• Fluency in English and Mandarin
• Strong Market and Business know-how
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment and manage multiple projects
• Strong problem-solving skills and a proactive approach to identifying opportunities  

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. 

Benefits

ABB provides competitive benefits, ask us!

More about us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.