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Mercier Consultancy Group

Dutch Speaking Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Dutch, spoken and written.
  • A valid European Union passport is mandatory.
  • Strong digital literacy and the ability to learn complex automotive support systems.
  • Ability to work effectively in a remote work environment.
  • Prior automotive-industry or luxury customer-service experience is highly preferred.
  • Exceptional verbal and written communication skills are required.

Responsibilities

  • Provide customer support to Mercedes-Benz customers.
  • Assist vehicle owners with inquiries about technical specifications, service appointments, and navigation systems.
  • Manage communications across digital channels.
  • Troubleshoot automotive software and digital-interface concerns.
  • Maintain detailed customer records and feedback loops to enhance service delivery.
  • Collaborate with internal technical teams to resolve complex automotive product queries.
  • Maintain quality standards through professional correspondence.

Desired Qualifications

  • Prior experience in the automotive industry or luxury customer service.

About the Company

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