AI Support & Enablement Specialist

Role Summary

This person will support the technical build-out and operation of enterprise AI platform integrations — identity, connectors, and control-plane guardrails — across vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce, and future providers), deliver day-to-day AI user support and enablement, including relationship support for high-touch groups, and serve as L2/L3 support for platform and connector defects, escalating complex issues to the Lead.

Responsibilities

• Serve as L2/L3 technical support for platform defects, connector failures, and model/runtime issues raised by Tier 0–1 support, escalating complex issues to senior engineers
• Provide Tier 1–2 AI support: triage, troubleshoot, and resolve user requests and incidents, and create and maintain knowledge base articles and runbooks
• Deliver user enablement: onboarding, training sessions, how-to guides, and adoption guidance, and relay recurring issues and feedback to the Lead
• Serve as day-to-day point of contact for assigned high-touch groups: provide responsive, high-quality support, join regular check-ins led by the Lead, capture needs and feedback, and raise escalations and priority issues to the Lead
• Support Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts (runbook, telemetry, SSO/SCIM/RBAC setup, DLP/data controls) for handoff to WXT operate
• Execute provisioning and entitlement hygiene: license/access provisioning and deprovisioning, group-based access models, and vendor admin configuration
• Maintain logging, telemetry, and observability pipelines to support monitoring, incident investigation, and governance evidence/registry requirements
• Assist in evaluating vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC/Risk/Legal/Privacy/Security as needed
• Help implement and operate Control Plane guardrails for agentic/autonomous capabilities: capability registry, identity/entitlement controls, data/action/memory/autonomy controls, logging, and evidence collection
• Contribute to vendor-specific Control Adapter templates: licensing model, admin roles, data residency/training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentation
• Build, configure, and maintain enterprise AI connectors and integration points: SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data source integrations
• Support platform retirement/decommissioning: access disablement, integration shutdown, and data retention/deletion per governance requirements

Qualifications

Required:

• BS/MS degree in a technical disciple (or equivalent experience) and 5+ years of enterprise SaaS administration, integration/platform, identity & access experience
• Comfortable working as an L2/L3 support point and partnering with vendor support teams
• Clear communication and a service mindset, with the ability to build working relationships and support senior business users with guidance
• Working knowledge of SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms
• Exposure to integrating enterprise applications via APIs, API gateways (e.g., Apigee), Microsoft Graph, or MCP-based tool/connector patterns
• Familiarity with AI platform administration (Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar) including admin consoles, DLP, and compliance logging
• Understanding of agentic AI risk concepts (tool use, memory, autonomy) and control-plane/guardrail design
• Familiarity with observability/logging tooling and FinOps/usage reporting for SaaS or cloud platforms
• Ability to produce and maintain technical runbooks, architecture/control documentation, and registry/evidence artifacts

Preferred:

• Experience in financial services or another highly regulated industry
  

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to three days per week from home.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$87,000.00 - $148,000.00 for the location of: Maryland, Colorado, Washington and remote workers
$95,500.00 - $163,000.00 for the location of: Washington, D.C.
$108,000.00 - $185,000.00 for the location of: New York, California

Placement within the range provided above is based on the individual’s relevant experience and skills for the role.  Base salary is only one component of our total compensation package.  Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Commitment to Diversity, Equity, and Inclusion

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.

Benefits

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.