Full-Time

Enterprise Customer Success Manager

Confirmed live in the last 24 hours

Datadog

Datadog

5,001-10,000 employees

Cloud monitoring and analytics solutions provider

Data & Analytics
Enterprise Software
Cybersecurity

Compensation Overview

$90k - $110kAnnually

+ Variable Compensation

Mid, Senior

Denver, CO, USA

Hybrid workplace; in-office presence required.

Category
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • Customer-centric with 3+ years in a Customer Success or Account Management role
  • Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
  • Knowledgeable in working with Fortune 1000 companies and global brands across all industries
  • A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
  • Experienced in the B2B tech space or with SaaS companies
  • Able to travel for customer onsite visits and events as required
Responsibilities
  • Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
  • Proactively build relationships with customers to achieve loyalty and advocacy within their organization
  • Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
  • Own and project manage the on-boarding process for new customers
  • Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
  • Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Datadog provides tools for monitoring and managing IT infrastructure in the cloud. Their services help organizations across various industries, such as finance, healthcare, and technology, to ensure their IT systems run smoothly. Datadog's products include application performance monitoring, security monitoring, network monitoring, and log management, among others. These tools work by collecting data from different parts of an organization's IT environment, allowing users to analyze performance, detect issues, and optimize operations in real-time. Unlike many competitors, Datadog offers a wide range of features that cater to specific needs like cloud migration and IoT monitoring, all under a subscription-based model. Their goal is to help businesses maintain efficient and secure IT operations, regardless of their size.

Company Stage

IPO

Total Funding

$143.9M

Headquarters

New York City, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for cloud-native solutions boosts Datadog's growth potential.
  • The rise of edge computing creates new opportunities for Datadog's observability services.
  • Growing importance of cybersecurity increases demand for Datadog's security monitoring.

What critics are saying

  • Increased competition from new entrants like Grafana Labs could pressure Datadog's market share.
  • Rapid technological advancements in AI may outpace Datadog's current capabilities.
  • Economic uncertainties could lead to reduced spending on monitoring services, affecting revenue.

What makes Datadog unique

  • Datadog offers comprehensive monitoring across servers, containers, and databases.
  • The LLM Observability module positions Datadog well in AI and machine learning trends.
  • Datadog's serverless monitoring capabilities align with the growing trend of serverless computing.

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Benefits

Health Insurance

Dental Insurance

Mental Health Support

401(k) Retirement Plan

401(k) Company Match

Company Equity

Employee Stock Purchase Plan

Professional Development Budget

Hybrid Work Options

Flexible Work Hours

Paid Vacation