Planning and Operations Specialist

The Planning and Operations Specialist is a key member of the Usage Governance team. This role involves direct interaction with Global Usage Program Managers, Sales teams, and related Management teams.

This position is diverse in nature, providing support for a variety of established programs, including program performance analysis. Additionally, the Specialist will assist in the creation and validation testing of new revenue-generating programs.

Key Responsibilities:

• Process Usage program tasks through related tools, ensuring strict deadlines are met.
  • Action all back-office process through Salesforce and other reporting, covering maintenance of opportunities: opening, approval, closure.
  • Manage all invoices and create reports identifying revenue achievements and revenue lost.
  • Identify areas of concern through analysis by Region, Product or Market.
• Focus on and ensure accuracy and timeliness of data; identifying and correcting inconsistencies in a timely manner.
• Ensure that the program’s policy, processes, and guidelines are created, updated, implemented and maintained.
• Maintain a good working relationship with Team Members and global stakeholders.

Salesforce Tool:

• Monitoring of Salesforce opportunities and activity.

• Managing Salesforce opportunities based on current client data.
• Responding in a timely manner to queries from members and stakeholders globally.
• Support the onboarding of new members onto Salesforce.
• Provide support to members when testing new programs or revenue opportunities.
• Act as the single point of contact for team members and sales for any inquiries related to a program.
• Build and maintain strong relationships with team members and sales.

Required Skills:

• Experience in creating dashboards using PowerBI.  
  • Additional experience with Tableau a plus
• Salesforce Reporting
• Proven experience managing multiple deliverables with shifting priorities
• Experience with deadline driven project management
• Experience managing large sets of data and related problem-solving
• Advanced SQL capabilities, ability to pull/process data directly from Snowflake database.
• Expert level Excel, with ability to create macros.
• Ability to create analysis and identify trends.
• Process management, including process mapping
• Excellent communications and presentation skills – written and spoken.
• Sound knowledge of MS Office applications e.g. Word, PowerPoint
• Shift Flexibility (Our key clients are based out in Americas)
• Ability to operate with minimal guidance.
• Refinitiv/LSEG data and systems knowledge
• Financial industry knowledge

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.