Microsoft Dynamics Customer Engagement Senior Manager

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

Leading cross-functional teams in client-facing delivery roles
Providing oversight across multiple projects simultaneously to deliver client success
Engaging with senior client stakeholders to promote customer outcomes and challenge existing approaches.
Building relationships with new and existing clients
Modelling commercial delivery models to ensure accurate estimation and budgeting while remaining competitive
Leading the build of re-usable assets that will increase the efficiency and go-to-market offerings of PwC
Documenting, proposing and discussing solution options as a part of the programme team (high level design / low level design)
Configuring and developing Microsoft Dynamics 365 Customer Engagement solutions to fit project requirements.
Engaging with team members to contribute towards successful project outcomes.
Working closely with technical development capability, including near shore and off shore teams.
Understanding business requirements and scope changes and highlighting any impact on delivery teams or technical solutions.
Providing SME input across a variety of programme workstreams, including testing, training, data, reporting, and business change.
Formally coach and manage people within the team
Build and maintain relationships with Microsoft and help support their go-to-market strategies
Keeping abreast of new and upcoming changes to the Microsoft CE applications and communicating opportunities internally and to clients

PwC Consulting Senior Manager Grade Expectations:

Project Management
-Able to plan and manage delivery across all workstreams on projects they are assigned
-Runs project leadership and Steering Group meetings
-Manages dependencies with other projects

Delivery Management
-Manages overall quality of deliverables across projects
-Ensures PwC assets and IP are leveraged to maximise quality and efficiency of deliverables

People Management
-Responsible for managing technical development pathways for Microsoft team
-Able to support team members to resolve work related conflicts

Stakeholder Management
-Resolves conflicts with PwC and client stakeholders
-Manages relationships with senior client, PwC and Microsoft stakeholders

Sales Support
-Able to manage a sales pursuit
-Seen as the ‘go to’ person for Microsoft sales opportunities across the Biz Apps solutions

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Analysis, Coaching and Feedback, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Embracing Change, Emotional Regulation, Empathy, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration {+ 12 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date