All Accor

Global hotel management, franchising, loyalty program

Houseman

Janitorial ServicesPosted on Nov 10

Full-timeCape Town, South AfricaNo salary listedIn-person

About the Job

Requirements

Fluency in English is essential.
Verbal English competency is essential.

Responsibilities

Ensure guest service standards are met by applying Fairmont Core standards and standard operating policies.
Regularly empty soiled linen from pantries and return it to the linen room.
Stock pantries with clean linen according to par stock.
Assist the linen room with daily tasks as required.
Immediately report lost and found items discovered in rooms, corridors, service lift landings, public areas, or the basement.
Report malfunctioning equipment to the Floor Supervisor or Housekeeping Management.
Sign for the assigned key, pager, and work paper, and return them by the end of the shift.
Clean and store all equipment used during the day, including vacuums, in the storeroom.
Vacuum and dust assigned corridors and staircases.
Deliver guest supplies to pantries according to the daily order list and replenish service areas.
Record guest requests received through Housekeeping Supervisors or Management and carry them out accurately.
Move furniture as needed.
Refill daily chemicals.
Clean walls, lights, and ceiling lights as required.
Polish brass and clean windows and window frames in arrival and long-stay guest rooms.
Assist with removing guestroom drapery for cleaning.
Perform assigned deep-cleaning tasks, such as spot carpet cleaning and showerhead descaling.
Keep the Housekeeping Office, floor pantries, and storerooms clean and tidy.
Report anything that could be a health and safety hazard.
Assist with on-the-job training of new House Attendants as required.
Attend training courses provided by Housekeeping and Human Resources.
Comply with reasonable requests from the Supervisor and Hotel Management.

Desired Qualifications

Previous experience in a hotel housekeeping department.
Previous experience in customer service.
Previous experience in a five-star property.

Job Description

Scope of position:

Under the general direction of the Housekeeping Management, ensure all linen is exchanged and delivered according to standards, all corridors are vacuumed, and every guest request is completed in a timely manner.

Responsibilities:

Ensure the highest levels of guest service through the application of Fairmont Core standards and standard operating policies.
To make sure all soiled linen is regularly emptied from the pantry and returned to the linen room.
To stock up all pantries with clean linen according to par-stock
To assist the linen room as required with daily tasks.
To report immediately any Lost and Found article(s) whether found in room, corridors, service lift landing, public areas, or basement.
To report any equipment which is malfunctioning to the Floor Supervisor or Housekeeping Management.
To be responsible to sign for assigned key, pager, work paper and return by end of shift.
To ensure that all equipment including vacuums, used for the day are cleaned and stored in the storeroom.
To vacuum and dust all corridors and staircases as assigned by section.
To bring any guest supplies daily to pantries according to daily order list and replenish service areas.
To note all Guest requests received via HSK Supervisors/Management and carry out exactly all requests.
To move furniture from time to time.
To refill daily chemicals.
To clean all walls lights/ceiling lights as required
To do brasso and clean windows with window frames in all arrival and long stay guest rooms.
To assist with the removal of guestroom drapery for cleaning
To conduct deep cleaning tasks as assigned (e.g., Spot carpet cleaning, shower head de-scaling, etc).
To keep Housekeeping Office, floor pantries & storerooms clean & tidy always.
To report anything which could be classed as a Health & Safety hazard.
Assist in on job training of new House Attendants as and when required.
To attend training courses given by Housekeeping and Human Resources
To comply with any reasonable request by the Supervisor and Hotel Management.

Qualifications

Fluency in English essential
Competency in verbal English essential
Previous experience in Hotel Housekeeping department desirable
Previous experience in customer service desirable
Previous experience in 5-star property desirable
Dynamic, energetic and thrives under pressure.

Additional Information

EMPLOYMENT EQUITY

We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.

Only candidates who are South African citizens, permanent residents, or who hold a valid and current authorisation to work in South Africa will be considered for this position. Cape Grace, A Fairmont Managed Hotel, does not sponsor work visas and will not enter into any visa application process on behalf of applicants for this role.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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